Table Games Shift Manager (7695)

Twenty-Nine Palms Band of Mission Indians•Coachella, CA

3d•Onsite

About The Position

This position is responsible for managing all Table Games during assigned operation activities and initiatives. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

High School Degree (or GED)
Five (5) years (or equivalent) Supervisory/Management experience.
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.
Strong verbal and written communication skills.

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Assume custody and control of cards and keys during a shift.
Prepare and assign rotation of Dealer, Floor and Pit staff per established guidelines.
Assign tables, areas of supervision, and break schedule.
Maintain integrity of operations directly and through subordinates.
Accountable and responsible for the protection of assets of the casino.
Ensure player ratings are completed accurately, consistently, and according to established guidelines.
Execute Progressive Jackpot documents and payments.
Analyze and issue player complimentary requests per established guidelines.
Maintain excellent communications with all Directors and Supervisors.
Implements approved departmental policies and procedures.
Analyze gaming activities during shift and raises and/or lowers table betting limits as business needs dictate.
Analyze gaming activities during shift and opens and/or closes table as business needs dictate.
Manages and adjusts to obtain optimum efficiency during peak and slow periods during a shift.
Monitor performances of staff ensuring guests are served according to established guidelines.
Handle customer disputes and overpayments.
Analyze situation and make decision based on circumstances.
Complete required forms when necessary.
Responsible for compliance with Title 31 Currency Transaction Reporting requirements.
Ensure that administrative and accountability reports designed by management are completed accurately and submitted in a timely manner.
Maintain integrity of all casino promotions as they pertain to Table Games.
Responsible for training and development of dealers, floor, and pit staff.
Assure that Table Games area looks neat, clean, organized and inviting.
Keep Director informed of activities and incidents during shift.
Completes the end of the shift report with financial data.
Creates weekly scheduling for Dealers, Floor Supervisors and Pit Managers.
Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
Prepare necessary data for the budget in area of responsibility.
Keep abreast of competitive changes including industry trends and local competitive set.
Develop, maintain and nurture a positive work environment.
Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
Help coordinate and supervise training, assignments and development of subordinates.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Able to make difficult decision in a fair and honest manner.
Perform any other duties that may be assigned from time to time.
Manage directly and indirectly all employees of the Table Games Department during scheduled shift.
Adhere to the Tribal organization’s policies, procedures and applicable laws.
Responsible for the overall direction, coordination, and evaluation of this unit.
Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.