Table Games - Floor

Casino and•Stateline, NV

2d•Onsite

About The Position

Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Provides oversight for the gaming floor on their assigned shift. Effectively handles customer concerns and requests. Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. Responsible for the accountability of the chips, cards, dice and all other gaming equipment. Verifies table inventories and effectively manages table limits. Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. Assists with the overall integrity of daily Table Games. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally’s Bet on You – We can’t wait to meet you!

Requirements

Supervisory experience
Experience in Casino Operations
Knowledge of Table Games/Slots operations
Understanding of performance and profit objectives
Customer service skills
Ability to handle customer concerns and requests
Knowledge of chip and cash transactions
Accountability for gaming equipment
Ability to manage table limits
Experience in team member engagement
Understanding of regulatory compliance

Responsibilities

Supervising staff and the overall daily management of a designated shift in the Casino Operations department.
Providing oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.
Supporting, administering and managing operational goals and monitoring achievements of performance and profit objectives.
Adhering to scheduling and coordinating with manager any scheduling concerns, with attention to guest satisfaction.
Ensuring customer service standards are followed by all team members and addressing issues as they arise.
Providing oversight for the gaming floor on their assigned shift.
Effectively handling customer concerns and requests.
Monitoring chips and cash transactions between dealers and customers and ensuring that proper payout amounts are paid to customers.
Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
Verifying table inventories and effectively managing table limits.
Assisting with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
Assisting with the overall integrity of daily Table Games.
Ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintaining strict confidentiality in all departmental and company matters.