Table Games Dual Rate Supervisor and Dealer

Caesars Entertainment•Danville, VA

22h•Onsite

About The Position

This role involves performing the duties of dealing cards and/or dice for specific table games, including shuffling, dealing, and retrieving cards, as well as managing dice and spinning wheel games. As a Supervisor, you will oversee the operation and conduct of designated game areas, ensuring games are dealt with high proficiency and at a pace that suits the customer. You will also be responsible for reporting significant cash and cheque transactions, verifying credit issuance, tracking essential play, and relaying pertinent information to your immediate supervisor. This position requires acting as a role model, motivating subordinates to provide superior customer service, and handling guest concerns efficiently. You will also be responsible for informing supervisors and surveillance of any irregular play or disputes, embodying Family Style Service Standards, and adhering to Virginia Lottery Regulations, internal controls, and company policies. Key responsibilities include game protection, game control, managing table inventory, calling out "no more bets," exchanging cash for chips, collecting rake and commissions, and paying winning bets while collecting losing bets. Other job duties may be assigned.

Requirements

Must be at least 21 years of age or older
Must be able sit and stand for long periods of time.
Must be able to maneuver to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks.
Must be able to respond calmly and handle many customers’ demands in a fast-paced environment.
Responds to visual and aural cues.
Must be able to memorize game rules and procedures.
Must be able to perform mathematical computations when determining winners and losers and collecting and paying out bets quickly and accurately.
Must possess good manual dexterity for quick and accurate handling of chips, cards, and money.
Must be able to accurately balance chip bank at the beginning and end of shift.
Must have excellent vision (including peripheral) to protect the games.
Must be able to read, verify and sign appropriate documents relating to the game in a small area.
Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

Responsibilities

Perform the act of dealing cards and/or dice for specific games which includes shuffling, dealing, and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games.
As Supervisor, verifies the operation and conduct of designated game areas.
Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer.
Reports significant cash and cheque transactions.
Verifies issuance of credit after all necessary signatures are confirmed.
Tracks essential play and relays all pertinent information to immediate Supervisor.
Acts as role model and motivates subordinates to provide superior level of customer service to the guests.
Handles guests concerns quickly and efficiently within scope of authority.
Verbally informs Supervisor, as well as Surveillance of unnatural or irregular play and disputes on game.
Role models the Family Style Service Standards interacting positively through relationships with customers and co-workers.
Knows and abides by Virginia Lottery Regulations, internal controls approved by Virginia Lottery and company policies and procedures.
Responsible for game protection and game control.
Responsible for placing lids on racks.
Verifies opening and closing table inventory slips.
Calls out for “no more bets”.
Exchanges cash or coupons for chips.
Collects rake, collects commission based on game dealt.
Pays winning bets, collects losing bets.
Other job duties as assigned.