H6330 BLACKJACK DEALER IMG

Inn of the Mountain Gods Resort and Casino • Mescalero, NM

2d • Onsite

About The Position

Conducts gambling games such as dice, roulette, or cards in the Casino. Deals assigned table games. This position requires applicant to pass a craps audition, and it is a dual floor supervisor position.

Requirements

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• High school diploma or general education diploma (GED) and relevant training, or six months to one year related experience in a customer service environment and/ or training; or equivalent combination of education and experience may be substituted.
• Mescalero Apache Tribal preference; bicultural experience preferred.
• Must be able to use hand held communications devices.

Nice To Haves

• pass a craps audition
• dual floor supervisor position

Responsibilities

• Responsible for providing and ensuring excellent customer service is provided in the table games area at all time.
• Deals table games and ensures adherence to all regulatory, departmental, and casino polies and procedures and to the Internal Control Structure (ICS).
• Assists with or completes customer buy-in- transactions.
• Assists with or completes fills and credits on the table games.
• Is alert to all activity at their table at all times.
• Ensures all losing bets are picked up and pays winning bets correctly.
• Educates players on the proper rules and procedures of the table games.
• Responsible for table game security at all times.
• Maintains a clean and neat chip rack at all times.
• Understands federal currency reporting requirements (Title 31) as it relates to table games player activity.
• Ensures that wagers are placed before cards are dealt, roulette wheel is spun, or dice are tossed.
• Announces winning number or color to players.
• Understands necessary call-out and announces them clearly.
• Keeps supervisors informed about game mistakes, misdeals and irregularities.
• Alerts floor regarding any suspicious activity.
• Team member must be aware of and comply with all attendance policies, procedures and work schedules in a cooperative manner.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional and friendly manner.
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.
• Serves others.
• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Informs supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED