H6330 POKER DEALER

Inn of the Mountain Gods Resort and Casino • Mescalero, NM

3d • Onsite

About The Position

Conducts gambling games such Texas Hold’em, Omaha, Omaha hi low. Deals assigned table games.

Requirements

• Ability to explain and demonstrate Hospitality Behaviors and Performance
• Understands where to get the information needed to complete tasks
• Ability to explain and demonstrate technical skills used to complete tasks
• Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Ability to explain how to request help from others when needed to complete task or goal.
• Complete knowledge and ability to inform others of IMGR&C products
• Ability to provide guests with directions or other venue information
• Ability to act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance meets expected results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way
• Supports achievement of Quality Goal; “Do it right the first time”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve
• Meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work effectively.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats others with respect in all situations.
• Identifies and can communicate needs of guests and customers.
• Takes quick action to serve others in a way that meets/exceeds their expectations.
• Identifies ways to improve individual or team’s service to guests.
• Provides service outside job responsibilities if needed to help resort.
• Takes ownership of guest problem(s) until it is resolved.
• Meets IMGR&C Appearance Standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and promotions.
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when appropriate.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between team members.
• Helps other departments achieve their goals.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort succeed.
• Contributes ideas that support progress and success at shift, team and departmental meetings.
• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• High school diploma or general education diploma (GED) and relevant training, or six months to one year related experience in a customer service environment and/ or training; or equivalent combination of education and experience may be substituted.
• Mescalero Apache Tribal preference; bicultural experience preferred.

Nice To Haves

• Mescalero Apache Tribal preference; bicultural experience preferred.

Responsibilities

• Responsible for providing and ensuring excellent customer service is provided in the Poker area at all time.
• Deals Poker games and ensures adherence to all regulatory, departmental, and casino polies and procedures and to the Internal Control Structure (ICS).
• Assists with or completes customer buy-in-
• Assists with or completes
• Is alert to all activity at their table at all
• Ensures all losing hands are picked up and pays winning bets
• Educates players on the proper rules and procedures of the
• Responsible for table game security at all
• Maintains a clean and neat chip rack at all
• Understands federal currency reporting requirements (Title 31) as it relates to table games player activity.
• Understands necessary call-outs and announces them
• Keeps supervisors informed about game mistakes, misdeals and
• Alerts floor regarding any suspicious
• Team member must be aware of and comply with all attendance policies, procedures and work schedules in a cooperative manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED