Table Games Dealer

Caesars Entertainment•Chandler, OK

6d•Onsite

About The Position

This role involves interacting with guests and fellow employees in a positive and upbeat manner, anticipating customer needs, and building rapport by remembering guest names and personal facts. The dealer will handle money and chips, possess knowledge of card games, and have a basic understanding of other property offerings. They must be familiar with department policies, procedures, and relevant laws. A key aspect of the job is ensuring customer satisfaction, promoting special offers, and working with supervisors and security to prevent cheating and identify irregularities. The dealer is expected to be a role model, adhere to all policies, and work a flexible schedule including weekends, evenings, holidays, and overtime as needed. All team members are expected to follow the Everyone Greets Everyone (EGE) policy, which involves proactively greeting guests and colleagues.

Requirements

Upbeat personality
Proactive in anticipating customer needs
Motivated to familiarize themselves with all guests’ names and personal facts
Money handling skill
Knowledge of card games
Basic knowledge of other games and services offered at property
Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines
Ability to build and achieve customer satisfaction
Ability to exercise appropriate discretion in identifying communications of special promotions to customers
Ability to coordinate with Table Games supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities
Ability to act as a role model and present oneself as a credit to Harrah’s and encourage others to do the same
Adherence to regulatory, departmental, and company policies
Ability to work a flexible schedule including weekends, evenings and holidays
Ability to work a reasonable amount of overtime when required
Adherence to the Everyone Greets Everyone (EGE) policy
Participation in all mandatory meetings and pre-shift BUZZ sessions

Nice To Haves

Preference is given to qualified Iowa tribal members and members of other federally recognized Native American Tribes.

Responsibilities

Maintain an upbeat personality for all interactions with guests and fellow employees.
Anticipate customer needs proactively.
Familiarize themselves with all guests’ names and personal facts.
Handle money and provide chips for guests.
Possess knowledge of card games.
Have basic knowledge of other games and services offered at the property.
Know department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.
Routinely strive to build and achieve customer satisfaction.
Exercise appropriate discretion in identifying communications of special promotions to customers.
Coordinate with Table Games supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities.
Act as a role model and present oneself as a credit to Harrah’s and encourage others to do the same.
Adhere to regulatory, departmental, and company policies.
Work a flexible schedule including weekends, evenings and holidays.
Work a reasonable amount of overtime when required.
Follow the Everyone Greets Everyone (EGE) policy, which includes acknowledging guests and fellow team members within 10 feet, initiating friendly verbal greetings within 5 feet, keeping head up and looking around, and looking for opportunities to greet guests and others.
Participate in all mandatory meetings and pre-shift BUZZ sessions.