Table Games Dealer - COCO TG Students ONLY

Hard Rock Hotel & Casino Ottawa•Coconut Creek, FL

1d•Onsite

About The Position

Responsibilities include, but are not limited to performing the functions of a Dealer on an assigned shift. Responsible for dealing an assigned game in accordance with established policy and procedures. Conducts the assigned game with respect to Seminole Gaming’s Compliance and Regulations and procedures. Responsible for customer satisfaction and enjoyment on a particular assigned table game. Provides superior customer service, positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures. As called upon, explains aspects of various games to gaming patrons. Processes all cash and maintains proper handling and accounting for assigned property items. Maintains familiarity with other gaming and entertainment/service activities for the guests, in order to provide information and correct answers to questions. Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.

Requirements

Must deal two primary games (BJ, Baccarrat).
Must deal 3 of the following carnival games: Let It Ride, Pai Gow, 3 Card Poker, Ultimate Texas, and Mississippi Stud.
Must possess excellent customer service and talent relation skills.
Must possess a certificate of completion from an accredited Gaming School or equivalent.
Must have knowledge of Seminole Gaming’s Compliance and Regulations, as well as Policies & Procedures.
Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.
Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Frequently required to stand and walk.
Specific vision abilities required include close, distance, color, and peripheral vision, and depth perception.
May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
The casino is open 24 hours a day, 7 days a week, 365 days a year.
May be required to work on any of the days the casino is open including weekends and holidays.
Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.
Specific vision abilities include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The casino environment is hectic, fast-paced and often crowded and noisy.
May be exposed to second hand smoke, excessive noise and constant exposure to general public.
Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.
Preference in all employment practices given to Native Americans.
First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.
Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Responsibilities

Performing the functions of a Dealer on an assigned shift.
Dealing an assigned game in accordance with established policy and procedures.
Conducting the assigned game with respect to Seminole Gaming’s Compliance and Regulations and procedures.
Ensuring customer satisfaction and enjoyment on a particular assigned table game.
Providing superior customer service and positively affecting interactions with customers and employees.
Dealing with difficult customers and working harmoniously with coworkers.
Providing prompt, accurate, and courteous service to players with a high degree of technical skill.
Explaining aspects of various games to gaming patrons.
Processing all cash and maintaining proper handling and accounting for assigned property items.
Maintaining familiarity with other gaming and entertainment/service activities to provide information to guests.
Maintaining a sound understanding of all standards, policies, and procedures of the Table Games Department.