6 Week Table Games Dealer Class - (2PM - 10PM)

JACK Entertainment•Cleveland, OH

69d•Onsite

About The Position

This is a 6-week training class designed to equip qualified applicants with the necessary skills to begin a career in the gaming industry. Upon successful completion of the course, participants will have the opportunity to interview for a Table Games Dealer position at JACK Cleveland Casino. The classes are free of charge and taught by experienced, licensed instructors. The training will be held at the JACK Table Games Training Center, located within JACK Cleveland Casino, and will run from Tuesday through Saturday, 2:00 PM to 10:00 PM.

Requirements

Must be 21 years of age.
Ability to obtain a Gaming Occupational License within the State of Ohio.
Must be able to work independently.
Excellent customer service skills are essential.
Must be able to perform basic math quickly.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.
Must enjoy entertaining and communicating with the public.
Must be able to continuously perform repetitive hand, arm, and shoulder motion.
Must be able to sit, stand or walk for long periods of time (4 hours).
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English.
High school diploma or equivalent is required.

Nice To Haves

Completion of the course does not guarantee employment.
Gaining entry into the program does not guarantee a position with JACK Cleveland Casino.

Responsibilities

Deliver great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude.
Assist in training guests not familiar with various table games products.
Promote table and poker games and serve guests while standing on dead games.
Demonstrate an effective working knowledge of dealing policies and gaming procedures.
Deal games in accordance with internal controls, Ohio Casino Control Commission regulations, and company policy.
Maintain applicable departmental dealer efficiency metrics.
Inform Supervisor and/or Manager of unnatural or irregular play and disputes on game.
Present oneself as a credit to JACK Entertainment and encourage others to do the same.
Safeguard casino assets.
Be responsible for the protection and control of the game.
Conduct games in accordance with Company policies and ensure compliance with company policies, procedures, and gaming regulatory requirements.
Verify and sign for Fills, Credits, Marker Issuance, and all documentation listed in JACK Internal Controls.
Handle guest transactions and notify Floor Supervisor of any irregularities.
Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
Advise Floor Supervisor of any disputes or arguments that may arise during the game.
Support and maintain JACK courtesy guidelines at all times.
Promote outstanding guest relations.
Perform other duties as assigned.