Table Games Dealer/Supervisor

Mistequa Casino Hotel•Chewelah, WA

4d•Onsite

About The Position

The Table Games Dealer conducts the operations of the game by selling chips to players, dealing cards and dice, and paying and taking bets while observing proper game rules. Verifies and signs fill/credit slips when money or chips are brought to or taken from the table. Supervises and coordinates the activities of table games dealers on assigned shift. The floor supervisor must be proactive and identify problems, create solutions, and handle team member issues. Responsible for dealer procedures, errors, and fills during assigned shift. Responsible for tracking players. Responsible for maintaining racks. Corrects errors made by dealers on gaming tables. Resolves guest complaints/disputes. Approves change-making transactions. Must make sure that all guests playing at the table are of current age limit, must check guests ID to verify age. Ensures integrity of the games through proper policies and procedures. Ensure control/protection of company assets. Monitor and coach as needed regarding performance and attendance. Promote Casino promotions with all Guests, and prompt new guests to sign onto our players club. Stay up to date on current Casino promotions and events to inform guests. Observe gamblers for signs of cheats, scams, or irregularities in play. Assist in maintaining floor security by notifying Management and Security of suspicious activity. Must be able to work shift work, holidays, weekends, and special events. Other duties as assigned.

Requirements

Requires minimum of 12 months of dealing experience.
Must be 18 years of age.
Excellent Guest Service skills.
Ability to lead and motivate team members.
Ability to work independently and use good judgment.
Excellent communication skills, both oral and written.
Must be able to multi-task.
Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
Must be able to work shift work, holidays, weekends, and special events.
Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
Must submit to a pre-employment drug test, and at random following employment.

Nice To Haves

Supervisor experience in a live casino gaming facility is preferred.

Responsibilities

Conducts the operations of the game by selling chips to players, dealing cards and dice, and paying and taking bets while observing proper game rules.
Verifies and signs fill/credit slips when money or chips are brought to or taken from the table.
Supervises and coordinates the activities of table games dealers on assigned shift.
Learns and ensures policies and procedures are being followed per the departments' Internal Controls.
Adheres to the Mistequa Casino Hotel Team Member Handbook.
Adheres to SMILE service standards and Core Values by providing excellent guest service.
Maintains a positive and productive attitude with guests as well as fellow team members.
Performs opening and closing duties as assigned, including but not limited to cleaning equipment and preparing the gaming area for opening.
Responsible for the accuracy and proficient manner in dealing a specific table game while assuring the protection and control of the game being dealt.
Advises Table Games Floor Supervisor or other personnel of any important or relevant facts regarding specific players and their actions.
Notifies Table Games Floor Supervisor of guest transactions or needs.
Checks that all cards are present in the deck when opening games.
Checks front and back for marks.
Ensures integrity of the games through proper policies and procedures.
Ensures that the proper amounts of chips are issued during a buy-in from the guest and the proper payoffs are made.
Willing to learn additional games when training is available.
Promotes Casino promotions with all Guests, and prompts new guests to sign onto our players club.
Stays up to date on current Casino promotions and events to inform guests.
Observes gamblers for signs of cheats, scams, or irregularities in play.
Assists with maintaining floor security by notifying Management and Security of suspicious activity.
Monitors team members within the Table Games department to ensure SMILE service standards and Core Values are being executed.
Oversees the activities of the Table Games Department including dealing with procedures, complimentary expenses, and departmental efficiency.
Supervises table games on assigned shift.
Identifies problems, creates solutions, and handles team member issues.
Follows through with Department Manager or General Manager.
Responsible for tracking players.
Responsible for maintaining racks.
Corrects errors made by dealers on gaming tables.
Resolves guest complaints/disputes.
Approves change-making transactions.
Ensures control/protection of company assets.
Monitors and coaches as needed regarding performance and attendance.
Directly supervises the activities of all team members in the Table Games department on assigned shift.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include training team members, planning, directing work, coaching team members, addressing complaints and resolving problems.
In the absence of the manager other duties as assigned.
Communicates effectively with all levels of team members and guests.
Works effectively in a fast-paced environment.
Moves around all work areas effectively and efficiently.
Works periodically under conditions of extreme urgency (creating higher levels of job stress).
Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
Attends required training sessions offered by the Casinos.
Performs the duties described in compliance with local laws and regulations.
Takes the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Has knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
Consults Internal Control Procedures and Policy Manuals for guidance.
Reports illegal activity to Security or the appropriate levels of Management.