Table Games Dealer/DR Floor Supervisor-FT

Churchill Downs Incorporated • Oxford, ME

2d • Onsite

About The Position

Oxford Casino Hotel is seeking a full-time Table Games Dealer/DR Floor Supervisor. This role involves dealing required card games, providing outstanding customer service, and ensuring compliance with all approved Internal Controls and Gaming Regulations. The incumbent will supervise, monitor, and control an assigned pit section to ensure excellent customer service while maintaining game integrity. The casino is part of Churchill Downs Incorporated and emphasizes core values of safety, cleanliness, compliance, and friendliness.

Requirements

• Must have comprehensive knowledge of all required table games and be certified by Table Games management before being scheduled to work.
• Demonstrate proficiencies in the handling of cards, cheques, and money, as well as counting and payoff accuracy.
• Basic math skills are essential.
• Must have the ability to utilize arms and hands equally, allowing them to deal all games accurately and proficiently, meeting Oxford’s standards.
• Must have the ability to freely “walk the game” to effectively protect company assets.
• Must be able to bend and reach for extended periods of time.
• Must demonstrate excellent customer service skills.
• Must be at least 21 years of age.
• MUST HAVE PREVIOUS DEALING EXPERIENCE.
• Must demonstrate excellent verbal communication skills.
• All full time dealers must deal all core games.
• Must have comprehensive knowledge and be able to be certified on all table games assigned.
• Must be Title 31 and Problem Gambling certified, and attend annual training.
• Responsible for knowing all company and department policies and procedures and Internal Controls.
• Must have the ability to walk and stand for extended periods of time.
• Review and comprehend player data and other necessary documentation and observe play of guests.
• Must have the ability to observe games and dealers from a distance (Middle of the pit to the table).
• Must demonstrate basic computer skills.
• Move effectively and efficiently around pit area so as to be able to observe play at all tables.
• Must possess excellent verbal communication skills.
• Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised as well as knowledge of and ability to identify various cheating techniques.
• Must be able to maintain confidential information.

Nice To Haves

• Completion of a wide variety of specific games training programs (if offered) with resulting proficiency in several pit games.
• Prefer a minimum of 2 years dealing experience.
• Initial training will be provided.

Responsibilities

• Deal required card games and provide outstanding customer service.
• Deal games in accordance with all approved Internal Controls and Gaming Regulations.
• Supervise, monitor, and control an assigned pit section consisting of one or more games.
• Assure the delivery of customer service according to corporate and property-specific standards, while maintaining the integrity of the games.
• Demonstrate proficiency for dealing required table games to company standards.
• Conduct dealer duties in compliance with Systems of Internal Controls, Minimum Internal Control Standards, and Standard Operating Procedures.
• Control the pace of the games, pay winning bets and collect losing bets in accordance with house rules, and handle cash transactions.
• Deliver outstanding guest service at all times.
• Assume overall responsibility and be able to answer specific questions regarding gaming service activities for a designated area or pit.
• Safeguard company assets and direct dealers on designated games.
• Oversee and report any unusual occurrences to the Shift Manager.
• Maintain constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity.
• Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
• Control and direct games in progress by monitoring and providing assistance and dealer correction.
• Change gaming supplies (i.e., cards and dice) when needed.
• Ensure that all dealers assigned to their section are in compliance with all Table Games Department policies and procedures.
• Oversee and assure high standards of customer courtesy on each game and work closely with casino staff members in this regard.
• Maintain proper table bank through fills and credits.
• Perform assigned Table Games Department activities in accordance with procedures and in compliance with Systems of Internal Controls and Minimum Internal Control Standards.
• Learn additional games as required by management.
• Attend required training sessions.
• Perform duties in compliance with local laws and regulations.
• Ensure that minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed