Dealer/Table Games Supervisor

Gateway Casinos•Innisfil, ON

2d•Onsite

About The Position

As a Supervisor, you will supervise the smooth functioning of the game while inspiring your team to deliver their best. Thrive in an exciting career with ongoing training and leadership programs in the gateway to your future. Discover an employer that values your vision, work ethic, and skills. As a Dealer you will conduct the play of the table game in a professional, friendly, courteous, and entertaining manner. You will deal your assigned game efficiently in accordance with policies and procedures, and Internal Control Regulations. In addition to your duties as a Table Games Dealer the Dual Rate Floor Supervisor shall supervise and observe pit activity, providing direction to front line staff as required.

Requirements

Minimum one year experience as a Table Games Dealer is necessary.
A natural leader who leads by example and encourages collaboration, enthusiasm, and engagement.
Proactive in preventing and resolving high-pressure situations with ease.
Detail-focused with exceptional time-management and multitasking skills.
Enjoy working flexible hours, including evenings and weekends.
One to two years of experience in a supervisory position or equivalent combination of education and experience.
Working knowledge of computer software packages and a thorough knowledge of all table games
A post-secondary education or comparable working experience in related fields along with certification from a dealer training school.
Knowledge of company policies and procedures along with AGCO gaming regulations.
Strong organizational, interpersonal and managerial skills.
The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Nice To Haves

Knowledge of Pai Gow, Roulette, Poker and other casino games is an asset.

Responsibilities

Supervise and mentor dealers, providing instruction, assigning duties, and evaluating performance.
Ensure excellence in customer service and collaborate with the casino team.
Ensure compliance to gaming standards/regulations and policies/procedures and monitors game operations to ensure that house rules are followed, and that all laws and regulations are adhered to.
Promote and models the highest level of customer service, ensuring that staff deliver a maximum level of services and customer satisfaction is achieved and maintained.
Monitor table floats and determines the outcomes and game irregularities.
Participate in casino and marketing initiatives and promote events.
Work quickly to resolve customer complaints
Ensure all required financial reporting is completed for patron transactions on the gaming floor
Maintain the sensitive inventory in their assigned section
Must be aware of Responsible Gaming and Alcohol policies