Table Games Assistant Shift Manager

Caesars Entertainment•Danville, VA

1d•Onsite

About The Position

Assists The Table Games Shift Manager in the responsibility for the day-to-day operations of the table games division and poker on an assigned shift, in accordance with federal, state, and local gaming regulations, as well as company policies, procedures, and internal controls.

Requirements

Supervising Supervisors
Performing duties of a Table Games Shift Manager in their absence
Implementing policies and procedures
Directing personnel
Preparing shift status reports
Recommending policy changes
Handling difficult circumstances on the gaming floor
Engaging with customers
Ensuring employee adherence to company policies, procedures, internal controls, and VA Lottery rules
Communicating department goals and expectations
Providing differentiated service to premium customers
Responding to guest complaints and inquiries
Resolving customer concerns
Investigating reports of variances
Ensuring regulatory compliance
Monitoring internal control environment
Maintaining knowledge of gaming laws, liquor laws, table games, and poker regulations
Facilitating information flow
Attending department meetings
Ensuring integrity and security of company funds and assets
Managing department budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions
Familiarization with Caesars Brand programs and systems
Understanding complimentary privileges

Responsibilities

Performs the duties of a DRASM by supervising the Supervisors.
In the absence of a Table Games Shift Manager, performs the duties of the Table Games Shift Manager.
Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games and poker on a particular shift.
Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions.
Recommends policy changes according to procedure.
Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interests of the customer, employee, and company.
Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play.
Provides an outstanding gaming experience/environment.
Ensures that all table games and poker employees adhere to company policies, procedures, and internal controls, as well as VA Lottery rules and regulations.
Communicate clearly and regularly the department goals and expectations to table games and poker employees.
Aligns department to provide differentiated service to Seven Stars and Diamond customers.
Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same.
Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees.
Investigate reports of variances and take appropriate action in accordance with company and departmental policies and procedures, as necessary.
Ensures regulatory compliance with all policies and procedures and monitors the internal control environment of the department.
Maintains a working knowledge of all local jurisdictional gaming laws, liquor laws table games, and poker regulations, as well as company policies, procedures, and internal controls.
Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings.
Ensures integrity and security of company funds and assets within the department on assigned shifts.
Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions.
Familiarization with all Caesars Brand programs and systems.
Complimentary privileges within prescribed limits in accordance with the approved comp matrix.