T3 Operations & Support Specialist — Storage (PID9068)

Interval•Berlin, IL

10d•Remote

About The Position

We are working with a long-standing anchor client to source a T3 Operations & Support Specialist (Storage) for a large-scale cloud-native platform programme supporting a major energy transmission operator in Germany. The platform is a service-oriented hybrid cloud environment providing application teams with self-service capabilities to develop, run and operate software products across private and public cloud infrastructure. In this role you will provide Tier-3 operational ownership for Storage products within Local Production (DE), handling complex incidents, deep troubleshooting and root cause analysis, and driving permanent fixes, automation and preventive measures across storage services.

Requirements

5+ years in IT storage operations, service delivery or platform operations with demonstrated leadership in mission-critical environments
Proven experience implementing and leading Incident, Problem, Change and Release governance in production
Experience supporting platform workloads that rely on shared storage services
Storage types: File, Block and Object Storage via NetApp (ONTAP)
Protocols/services: NFS and object storage operations (S3-like concepts)
Kubernetes storage integration: CSI driver concepts and troubleshooting (PV/PVC lifecycle)
Virtualisation: experience operating storage virtualisation in enterprise environments
ITSM/collaboration tooling: Jira Service Management, Jira, Confluence
Fundamental understanding of core operations processes (Incident, Change, Problem management, ITSM) and SRE concepts
Experience gathering operational insights from monitoring/observability including SLI/SLA/SLO management and tracking
Hands-on experience documenting procedures and enforcing clear runbooks and playbooks
Hands-on experience with monitoring and logging tools (e.g. Prometheus, Grafana, Datadog, Mimir, Loki)
Understanding of modern platform operations (Kubernetes/containers, automation, observability) sufficient to govern specialists
Fluent English and German (C1 minimum in both)

Nice To Haves

Experience operating in regulated or high-availability industries (banking, telco, public sector, healthcare)
Experience with SRE practices (SLOs/SLIs, error budgets) and reliability management
Experience operating storage services that integrate with Kubernetes platforms
Familiarity with IaC-based provisioning and GitOps-driven operational patterns
Familiarity with enterprise DevOps toolchains (GitLab, JFrog Artifactory, Backstage, Harness)

Responsibilities

Providing T3 operational ownership for Storage services: handling complex incidents, deep troubleshooting and RCA, and driving permanent fixes and preventive measures
Ensuring operational readiness for storage changes: monitoring/alerting coverage, performance baselines, hardening, patch strategy, rollback and recovery procedures, and runbooks
Executing and improving standard operational procedures through automation (capacity checks, validation procedures, provisioning workflows)
Validating deployment artefacts from an operations perspective and enforcing quality assurance measures
Monitoring system health, performance metrics and service availability across multi-tenant environments
Identifying, analysing and resolving incidents to minimise service disruption, and triggering RCA and corrective actions
Implementing monitoring and logging strategies to support audit and compliance requirements
Performing routine security scans and remediating identified vulnerabilities