T3 Content and Technical Writer

EquipmentShare • Columbia, MO

30d • Onsite

About The Position

The T3 Content and Technical Writer brings creativity and precision to their work, helping tell the T3 story through clear, engaging, and impactful content. This role develops and supports customer-facing communications, digital content, technical documentation, and knowledge resources to help customers and employees use T3 successfully. By partnering with cross-functional stakeholders, this role helps create, maintain, and improve content while ensuring T3’s voice remains consistent across customer and employee touchpoints.

Requirements

• Exemplary written and verbal communication skills with a talent for creating clear, engaging, and audience-appropriate content.
• Strong technical writing, editing, proofreading, and quality assurance skills with exceptional attention to detail.
• Demonstrated proficiency in developing sales enablement resources, customer-facing communications, technical documentation, knowledge base content, training materials, and operational documentation.
• Skilled at translating complex technical and operational information into user-friendly documentation and communications.
• Proven collaboration skills with cross-functional teams and subject matter experts.
• Strong understanding of content strategy, knowledge management, and documentation best practices.
• Continuous learning mindset with an interest in emerging AI tools and technologies, and the ability to leverage AI to research, create, refine, and maintain high-quality content.
• Excellent organizational and project management skills with the ability to manage multiple projects and deadlines simultaneously.
• Strong analytical and critical thinking skills to identify content gaps, improve documentation, and recommend process improvements.
• Customer-focused mindset with a passion for creating content that enhances the customer and employee experience.
• Bachelor's degree in Communications, English, Journalism, Marketing, Technical Writing, or related field preferred.
• At least 3 years of experience in content development, technical writing, communications, customer education, or a related field.
• Experience creating customer-facing communications, technical documentation, knowledge base content, training materials, or operational documentation.

Nice To Haves

• Experience working with content management systems (CMS), knowledge base platforms, learning management systems (LMS), or documentation tools preferred.
• Experience in SaaS, technology, or construction/fleet management industries is preferred.

Responsibilities

• Perform job duties in accordance with EquipmentShare’s vision, mission, and values.
• Develop, contribute, revise, and maintain customer-facing communications, sales enablement resources, technical documentation, knowledge base articles, SOPs, playbooks, user guides, training materials, and operational documentation.
• Develop content that supports customer education, employee enablement, sales enablement, product adoption, and business operations.
• Coordinate with Product, Marketing, and other stakeholders to align messaging and improve the overall knowledge experience.
• Partner with cross-functional teams and subject matter experts to develop, review, coordinate, and publish content that supports customer education, training, sales enablement, and product adoption.
• Translate technical, operational, and product information into clear, accurate, and engaging content for diverse audiences.
• Leverage AI tools to accelerate content creation, editing, organization, and maintenance while ensuring accuracy, quality, and consistency.
• Help establish and maintain documentation standards, templates, style guides, and governance practices to ensure consistent, high-quality content.
• Review, edit, and continuously improve content to ensure accuracy, consistency, accessibility, branding, and alignment with business objectives.
• Partner with Product and other stakeholders to ensure customer communications, documentation, and training resources reflect product enhancements, business initiatives, and process changes.
• Create visual content, including screenshots, diagrams, workflow maps, videos, and other supporting resources, to enhance understanding.
• Analyze stakeholder feedback, content usage, and support trends to identify content gaps and continuously improve documentation and knowledge resources.

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level