T2 Technical Resource

Ergos Technology Partners SAL Offshore•Fort Worth, Texas

1d•Onsite

About The Position

ERGOS Technology Partners is seeking two experienced T2 Technical Resources to support one of their clients headquartered in Westlake, TX. In this role, you will serve as a key escalation point for the end-user support team, resolving complex hardware, software, and identity-related issues across a modern Microsoft-centric environment. You bring 3 to 5 years of hands-on technical support experience, a strong command of Microsoft 365 and endpoint management tooling, and a service mindset that keeps business running smoothly.

Requirements

3 to 5 years of technical support experience in a service desk or corporate IT environment
Strong working knowledge of Windows 10/11, macOS, and Active Directory
Hands-on experience with Microsoft 365 administration including Exchange Online, Teams, SharePoint, and Entra ID
Experience with Okta or similar identity providers; familiarity with MFA and SSO workflows
Proficiency with Microsoft Intune for device enrollment, policy management, and compliance
Experience with Windows Autopilot and device imaging for workstation deployment
Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN
Familiarity with ticketing systems and adherence to SLA-driven support processes
Excellent verbal and written communication skills with the ability to support users of all technical backgrounds
Strong documentation habits; your tickets tell the full story from intake to closure
Bachelor's degree in computer science, information systems, or a related field preferred; equivalent experience considered

Nice To Haves

Certifications such as CompTIA A+, Network+, Microsoft MD-102, or MS-900 are a plus

Responsibilities

Provide Tier 2 technical support for escalated hardware, software, and account-related issues
Troubleshoot and resolve Microsoft 365, Entra ID, Okta, Teams, Outlook, and endpoint management issues
Support Windows and macOS environments across the organization
Administer and troubleshoot Intune-managed devices
Assist with passwordless authentication, MFA, and identity management initiatives
Support onboarding, offboarding, and user provisioning activities
Maintain and troubleshoot printers, scanners, and network-connected devices
Document troubleshooting steps, resolutions, and procedures in the ticketing system
Monitor ticket queues and ensure SLA compliance
Create and maintain technical knowledge base articles and SOP documentation
Assist with workstation deployments, imaging, Autopilot, and device lifecycle management
Support conference room technology, Zoom, Teams, and AV troubleshooting
Assist with software deployment and patch management activities