Systems Trainer/Quality Control Manager

Moody Insurance Agency Inc • Denver, CO

8d • $75,000 - $85,000 • Onsite

About The Position

This unique hybrid role supports the development of our commercial and personal lines employees in operational procedures and systems for all new hires and newly promoted individuals. You will also oversee the review of quality outcomes in team member performance, providing coaching and additional training as needed.

Requirements

• Three to five years of work experience, with a minimum of two years of property & casualty insurance experience.
• Strong understanding of insurance agency systems including AMS360, ImageRight, or other insurance-related platforms.
• Ability to translate complex technical concepts into clear and practical learning experiences.

Nice To Haves

• Experience developing and delivering training is strongly preferred or equivalent experience overseeing operations quality control or systems support.

Responsibilities

• Develop and deliver internal training programs for all systems, process workflows and operational procedures for all Moody employees. This includes all new hires and newly promoted employees.
• Provide group and team training as needed for systems process or procedure changes as needed.
• Drive the design and execution of scalable training content, available in multiple formats (in-person, virtual, self-paced) to support learning preferences and accessibility.
• Conduct individual training and quality control measures for new hires and newly promoted employees on department-specific software applications.
• Facilitate training in new systems processes/procedures for teams or groups as needed.
• Collaborate with leadership to evaluate system process/procedure performance and conduct individual re-training on software applications as needed.
• Maintain training checklists to ensure consistency, updating/modifying as needed.
• Work closely with department trainers to ensure training is thoroughly completed.
• Monitor training KPIs and provide reporting on training outcomes and engagement to supervisors.
• Serve as a key stakeholder in process improvement efforts, identifying gaps in knowledge, efficiency, and system usage.
• Recommend training updates to address and close learning gaps.

Benefits

• medical
• dental
• vision
• HSA Banking
• Flexible Spending/Dependent Care Accounts
• 401(k)
• Disability and Group Life/AD&D
• paid time off
• Colorado Paid Family & Medical Leave
• pet insurance
• other supplemental benefit offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed