Systems Trainer and Care Plan Supervisor

High Desert Pace Inc•Victorville, CA

14h•$75,000 - $78,500

About The Position

Reporting to the Director of Quality and Compliance, the Care Plan & Clinical Applications Supervisor provides leadership and operational oversight for Care Plan Coordinators and serves as the organization’s subject matter expert for Electronic Health Record (EHR) and Learning Management System (LMS) training. The position retains responsibility for clinical applications training and oversees the timely, accurate, and compliant development, documentation, and implementation of participant care plans in accordance with CMS, DHCS, and High Desert PACE policies. The Supervisor develops, implements, and maintains training programs that help staff use clinical technology systems in support of integrated care for PACE participants. The role oversees care planning activities and regulatory compliance; develops training materials and delivers training; supports EHR/LMS users and coordinates complex system issues with IT or vendors; and evaluates training and care-planning processes for continuous improvement. The position involves work in a professional healthcare setting, including access to all facility areas and regular use of standard office equipment. Physical requirements include extended sitting or standing, lifting and carrying within stated limits, frequent standing, walking, bending, reaching, squatting, and kneeling, and continuous use of hands and fingers for fine-motor tasks. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum 2–3 years of experience in healthcare technology training or clinical systems support.
Experience working with Electronic Health Record systems.
Excellent presentation, communication, and facilitation skills, including the ability to explain technical concepts to non-technical audiences and lead interdisciplinary discussions.
Strong organizational and project management skills, with the ability to manage multiple priorities, training initiatives, and team responsibilities.
Proficiency in creating training materials using multimedia tools and platforms.
Ability to work independently and collaboratively with interdisciplinary teams.
Patient and approachable demeanor with strong customer service and coaching orientation.
Detail-oriented, with strong analytical, problem-solving, and compliance-monitoring skills.
Advanced proficiency in EHR systems and Learning Management Systems or e-learning platforms.
Proficiency in Microsoft Office Suite and training development software.
Understanding of healthcare workflows, clinical documentation requirements, and PACE regulatory standards, including CMS 42 CFR Part 460 and DHCS requirements.
Knowledge of HIPAA regulations and healthcare data security principles.
Medical clearance for communicable diseases and up-to-date immunizations before engaging in direct participant contact.
Ability to access all areas of the facility throughout the workday.
Ability to sit or stand for extended periods while conducting training sessions.
Ability to lift up to 25 pounds occasionally, 15 pounds frequently, and 7 pounds continuously; assistance from another qualified employee is required when lifting or transferring items exceeding 25 pounds.
Ability to perform frequent standing, walking, bending, forward and overhead reaching, squatting, and kneeling; continuous hand and finger use for grasping and fine-motor tasks; and repetitive arm and leg movements.
Visual ability to see close and long distances, distinguish colors, maintain peripheral vision, perceive depth, and adjust focus.

Nice To Haves

Knowledge of PACE programs and integrated care models.
Minimum 1–2 years of supervisory or team leadership experience, with demonstrated ability to coach, mentor, and manage staff performance.

Responsibilities

Directly supervise, coach, and manage the performance of Care Plan Coordinators, including regular one-on-one meetings, caseload reviews, and annual evaluations.
Assign and prioritize work, monitor productivity and compliance metrics, and distribute responsibilities equitably.
Support hiring, onboarding, training, and professional development of Care Plan Coordinators.
Provide guidance and escalation support for complex care planning, documentation, and interdisciplinary team (IDT) coordination issues.
Promote collaboration, accountability, and continuous improvement within the Care Plan Coordination team.
Oversee care plan activities, including scheduling and facilitating initial assessments, periodic reassessments, and annual reviews.
Ensure care plans are developed through the IDT process, documented in the EHR, approved and signed by required IDT members and the participant or caregiver, and activated within policy timelines.
Monitor care planning logs, track CMS and DHCS compliance, and prepare regular status reports for leadership.
Identify care planning trends, gaps, and risks and implement corrective actions with clinical and quality leadership.
Support development, review, and maintenance of care planning policies, procedures, and workflows.
Design and maintain EHR and LMS training materials, user guides, and quick-reference resources, particularly for care planning documentation and workflows.
Conduct new employee orientation on clinical applications, system navigation, and care planning processes.
Train existing staff on system updates, new features, best practices, and regulatory changes affecting care planning and documentation.
Deliver group and individual training adapted to different learning styles, skill levels, and departmental needs.
Develop and maintain role-specific curricula for Care Plan Coordinators and other IDT members.
Serve as the primary contact and subject matter expert for EHR and LMS questions, concerns, and enhancement requests.
Troubleshoot basic care planning documentation issues and coordinate complex system problems with IT or vendor support.
Monitor system usage, identify workflow and utilization improvements, and recommend configuration or process changes.
Maintain current knowledge of EHR/LMS capabilities, industry practices, and PACE regulatory requirements.
Maintain a training calendar, attendance tracking system, and competency assessment process.
Evaluate training through assessments, surveys, performance metrics, and documentation audits, and use results to improve programs.
Collaborate with clinical and administrative leadership to align training and care planning with organizational goals, QAPI priorities, and regulatory requirements.
Ensure training materials and care planning practices comply with PACE regulations, HIPAA, and organizational policies.
Participate in user groups, webinars, vendor training, and internal quality improvement activities.
Gather staff and IDT feedback to improve training programs, materials, and care planning processes.
Participate in staff meetings, trainings, assigned projects, and committees as required.
Comply with organizational policies, procedures, and scheduling requirements, and perform other assigned duties cooperatively and flexibly.
Be available for flexible scheduling, including varying hours as needed.