Systems Technician

Intellisense Systems • Torrance, CA

20h • Onsite

About The Position

Intellisense Systems, Inc. is a privately held company with a proven track record of developing and deploying innovative products that successfully operate in the most extreme environments. We are a fast-growing Southern California technology innovator that solves tough, mission-critical challenges for our customers in the aerospace, defense, and commercial markets. We design, develop, and manufacture advanced products for ground, maritime, and airborne applications. The Systems Technician is a full-time position responsible for providing reliable desktop support to our onsite and remote users. The successful candidate will handle day-to-day maintenance of existing systems, equipment, and devices while maintaining the highest standards of communication and documentation. This position requires demonstrated experience troubleshooting Windows 11, Office 365, Microsoft Active Directory, and general computer hardware issues. General knowledge of Windows servers and wired/wireless networking is a plus. On-call support and emergency response capability is a valued plus.

Requirements

• 3–6 years of desktop/systems support experience
• 3–6 years hands-on experience with Windows 11, Office 365, Active Directory, and VoIP systems
• Strong knowledge of computer hardware and ability to diagnose and resolve issues
• Basic knowledge of M365/Entra ID and Active Directory administration
• Experience configuring and managing Microsoft Intune for endpoint management and device compliance
• Proficiency in administering and supporting SharePoint environments
• Good working knowledge of networking concepts (VLAN segmentation, DNS, IP addressing)
• Reliable, self-motivated team player with strong organizational and communication skills
• Proactive approach to problem-solving with commitment to continuous improvement and automation
• Ability to recognize potential security incidents and take appropriate action without compromising forensic evidence
• Experience with system testing in non-production environments and understanding of change management validation procedures
• Understanding of incident reporting requirements and security event documentation procedures
• US Citizenship is required

Nice To Haves

• General knowledge of Windows servers and wired/wireless networking is a plus.
• On-call support and emergency response capability is a valued plus.
• Experience with NinjaOne or similar remote management and monitoring (RMM) platform for agent deployment and patch management
• Group Policy (GPO) management and Windows security baseline implementation aligned with CMMC/NIST requirements
• Multi-factor authentication (Duo/Azure MFA) administration including user enrollment, device management, and policy configuration
• Basic FortiGate or enterprise firewall policy management and administration
• User provisioning and deprovisioning workflows including Entra ID account creation, license assignment, and secure access removal
• IT asset inventory management, tracking, and audit trail documentation for compliance purposes
• Understanding of CUI (Controlled Unclassified Information) identification, classification, labeling, and secure handling procedures
• Backup, disaster recovery procedures, and understanding of RTO/RPO concepts
• Audit logging, evidence collection, and incident response procedures aligned with CMMC compliance requirements
• VPN and remote access configuration for secure connectivity
• System testing and validation of configurations, patches, and security updates in non-production environments before production rollout
• Rollback procedure development, testing, and documentation to minimize risk during system updates and changes
• Incident recognition, identification of potential security events, proper documentation, and escalation procedures aligned with CMMC requirements
• Triage and monitoring of security tool alerts (CrowdStrike Exposure Management, CrowdStrike alerts, FortiGate logs) with remediation coordination
• Validation of security remediation and vulnerability fixes to ensure effectiveness and compliance
• Microsoft Windows or cybersecurity certification
• Ability to assemble and troubleshoot computer hardware
• Familiarity with NIST SP 800-171 or CMMC (Cybersecurity Maturity Model Certification) practices and controls
• Availability and willingness to participate in on-call support and emergency response (a plus, not required)
• CrowdStrike Falcon agent deployment and management experience
• Azure GCC High or AWS GovCloud cloud resource administration and networking experience

Responsibilities

• Provide white glove IT assistance for equipment failures and service issues for all users within established Service Level Agreement times
• Log time and problem resolutions into the ticketing system in a timely manner with full documentation of problems and resolutions for historical purposes
• Follow up on tickets promptly and communicate with users regarding ticket status and service restoration
• Troubleshoot general computer hardware and software issues
• Troubleshoot Windows 11, Office 365, printer, VoIP phone, and general network issues
• Troubleshoot general connectivity issues including wired, wireless, and VPN
• Setup new user Active Directory accounts, email, and phone systems
• Setup new laptop and desktop stations and perform maintenance on existing equipment
• Perform Windows and application updates in coordination with maintenance windows
• Perform server and network maintenance tasks as directed
• Maintain IT assets, manage inventory, and perform regular audits
• Train users on our technologies and provide technical expertise
• Create new or update existing technical documentation and notes
• Recognize, document, and escalate security incidents and suspected compromises following established incident response procedures
• Monitor alerts and findings from security tools (CrowdStrike Exposure Management, CrowdStrike alerts, FortiGate logs) and coordinate remediation
• Perform system testing and validation of configurations, patches, and updates in non-production environments before production deployment
• Validate remediation of security findings and ensure rollback procedures are tested and documented

Benefits

• Salary Range: $70-82k (Base salary for this position will vary based on your skills, qualifications, and experience. On-call availability and emergency response duties are incorporated into this compensation structure)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed