Systems Technician
Integris•San Francisco, CA
•Onsite
About The Position
The role of the Integris Systems Technician (ST) is responsible for providing frontline technical support for single end-user level issues, encompassing personal computer, printer, and Windows application matters. The Systems Technician serves as the initial point of contact for client technical assistance, managing inquiries received through email or the client portal. The ST may execute their responsibilities from the service desk or the field.
Requirements
- Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience.
- High School Diploma/GED or equivalent qualification.
- Preferably, a minimum of 1 year of service-related experience.
- Basic infrastructure and troubleshooting skills.
- Valid driver's license required.
Responsibilities
- Manage service intake via email and the client portal.
- Conduct basic troubleshooting for non-complex issues within single-user system environments.
- Document troubleshooting activities accurately within the ticketing system.
- Support Professional Services with client onsite deployment as needed.
- Adhere to established client support documentation.
Benefits
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
