Systems Technician Intern

Innovative Incorporated

1d • Hybrid

About The Position

Innovative, Inc., a Microsoft, VMware, HPE, and Cisco Premier Certified Partner, is seeking a Systems Technician Intern to join our Service department and gain hands-on experience in a fast-paced IT support environment. Working alongside our experienced technicians, you'll learn how we deliver L1/L2 support across diverse technologies while assisting small-to-mid-sized businesses throughout Maryland, Pennsylvania, and Virginia. This internship is perfect for students or recent graduates looking to launch their IT career with real-world, practical experience and mentorship from industry professionals.
No two days are the same — you'll encounter diverse challenges across multiple industries, giving you constant opportunities to expand your technical skills and build a professional network.
Innovative operates on the Entrepreneurial Operating System (EOS), a system that organizes a company's human energy, including how we meet, solve problems, plan, prioritize, communicate, follow processes, lead, and manage. Being part of an EOS company, you'll work in a structured and dynamic environment where roles and responsibilities are clearly defined. As an intern, you'll experience firsthand how a well-organized company operates and how continuous improvement drives success.

Requirements

• Current student or recent graduate pursuing (or with a degree in) IT, Computer Science, Information Technology, or related field
• Basic computer troubleshooting experience or relevant coursework
• Interest in building and supporting PC, server, and network infrastructure hardware
• Strong customer service orientation and professional communication skills
• Ability to work in a team environment and willingness to learn from experienced professionals
• Reliable transportation to service calls throughout the region

Nice To Haves

• Familiarity with basic networking concepts (TCP/IP, routing, switching)
• Experience with ticketing or asset management systems
• CompTIA A+ certification or active pursuit of the certification
• Interest in pursuing CompTIA Network+ or Microsoft certifications
• Familiarity with small business IT environments
• Basic knowledge of Cisco, Avaya, and/or other telephony systems

Responsibilities

• Deliver L1/L2 support across diverse technologies.
• Assist small-to-mid-sized businesses throughout Maryland, Pennsylvania, and Virginia.
• Gain hands-on experience in a fast-paced IT support environment.
• Learn from experienced technicians.
• Expand technical skills and build a professional network.
• Work in a structured and dynamic environment.
• Follow processes, lead, and manage.
• Experience firsthand how a well-organized company operates.
• Experience how continuous improvement drives success.

Benefits

• Hands-on mentorship from experienced professionals
• Access to used commercial-grade equipment (servers, switches, SAN, etc.) for learning
• Fantastic work culture based on well-established core values
• Training opportunities
• Professional experience that stands out on your resume and LinkedIn

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree