Systems Technician I/II

City of Modesto•Modesto, CA

12d•Onsite

About The Position

Join the City of Modesto as a Systems Technician I/II and help keep our essential technology running smoothly across the Help Desk, GIS, and Web services. In this dynamic role, you'll troubleshoot and resolve system issues while supporting a team dedicated to high-quality service. If you have at least six months of hands-on tech experience and a passion for problem-solving, we’d love to have you apply! The Systems Technician is responsible to provide effective support for network services and business processes related to the City of Modesto; to troubleshoot, analyze, and resolve system/application related support requests including specialties such as Help Desk, GIS, and Web; and to assist and train users in personal computer hardware/software.

Requirements

Knowledge of computer and related equipment maintenance.
Knowledge of server systems.
Knowledge of basic principles and techniques of computer systems analysis and programming.
Knowledge of principles and practices of customer service.
Knowledge of office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Ability to learn to troubleshoot, configure, perform simple repairs, and install computer and server hardware/software.
Ability to document and maintain accurate computer records and procedures.
Ability to maintain sensitive, confidential information according to legal standards and/or City regulations, as required.
Ability to learn to organize and manage assigned tasks and requests from customers.
Ability to assist in maintaining inventory of existing and newly acquired computer hardware and software.
Ability to learn specialized functions, procedures, and technical support tasks related to the assignment.
Ability to read and understand job-related technical manuals.
Ability to coordinate with customers to ensure successful completion of projects.
Ability to assist in obtaining information required for completion of projects.
Ability to follow oral and written instructions.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Six months of responsible computer related work experience including proficiency in related technology used by the City of Modesto in the Help Desk, GIS, or Web functions.
High School diploma or GED equivalency.
Possession of, or the ability to obtain, a valid California driver's license.
Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) concepts, terminology, and operating systems (for Systems Technician II).
Knowledge of principles of information systems security (for Systems Technician II).
Knowledge of computers, information systems, and Internet technologies related to Systems, Help Desk, GIS, or Web (for Systems Technician II).
Knowledge of GIS, GPS, automated mapping systems, and database management (for Systems Technician II).
Ability to independently troubleshoot, configure, repair, and install computer and server hardware/software (for Systems Technician II).
Ability to work with word processing, database, spreadsheet, and presentation software (for Systems Technician II).
Ability to use sound, independent judgment within established guidelines (for Systems Technician II).
Ability to prioritize work and coordinate several activities simultaneously (for Systems Technician II).
Ability to work with vendors to resolve application issues (for Systems Technician II).
Ability to assist in maintaining cable route maps, software license, and version tracking (for Systems Technician II).
Two years of responsible experience equivalent to Systems Technician I with the City of Modesto (for Systems Technician II).
High School diploma or GED equivalency, supplemented by specialized technical training or coursework (for Systems Technician II).
Incumbent must be able to pass a P.O.S.T. level background investigation prior to appointment for clearance to work on Police Department Information Systems.

Nice To Haves

Microsoft certifications are desirable.

Responsibilities

Verify and open a variety of databases to ensure files are open and systems are available to users.
Monitor system, identify malfunctions, and initiate corrective action to maintain schedules to assure integrity of production files and output.
Operate computer to run production jobs and back-ups of primary systems scheduled in accordance with system operations instructions.
Maintain and coordinate production schedules for all work processed on computer.
Troubleshoot and perform minor maintenance on personal computer hardware, software, printer, and network related problems; resolve issues related to communications, GIS map/data maintenance, or web page maintenance.
Assist in the installation, troubleshooting, maintenance, upgrades, and administration of LAN/WAN.
Monitor the overall performance of the network operating systems and communications software; resolve problems, as required.
Diagnose and resolve problems regarding hardware, applications, network connectivity, and operating systems; dispatch service to provide advanced level support, as necessary.
Receive, enter, and track end user problems and resolutions; ensure appropriate problems are resolved within a timely manner; prepare status report of completed service items.
Assist in researching and evaluating new advances in personal computer hardware and software.
Assist in providing City-wide training for hardware, software, and/or applications.
Assist in testing and maintaining computer hardware and software.
Assist with the development of procedures.
Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
Observe and maintain a safe working environment in compliance with established safety programs and procedures.
Perform related duties as assigned.