Systems Support - REMOTE

The Structures Company • Orlando, FL

5d • Remote

About The Position

Receives and services tickets from the Autotime system. Routes tickets to the responsible party for development fixes. Deploys fixes such as re-running failed jobs. Uses Autotime for ticket management and job scheduling. Uses SQL for database queries and troubleshooting. Uses Control-M for job scheduling and batch processing. Performs after-hours support for business-critical tickets. Verifies successful completion of scheduled jobs. Troubleshoots and resolves production issues. Maintains system stability and reliability through ticket resolution.

Requirements

• Must be a U.S. Person (as defined by ITAR).
• Experience with Autotime system for ticketing and job management.
• Experience with SQL for database querying and data validation.
• Experience with Control-M for job scheduling and batch processing.
• Experience routing tickets to responsible parties for development fixes.
• Experience deploying fixes such as re-running failed jobs.
• Willingness to participate in on-call rotation for after-hours support.
• Ability to verify successful completion of scheduled jobs.
• Experience with troubleshooting and resolving production issues.
• Ability to work flexible hours including weekends and after-hours.

Responsibilities

• Receives and services tickets from the Autotime system.
• Routes tickets to the responsible party for development fixes.
• Deploys fixes such as re-running failed jobs.
• Uses Autotime for ticket management and job scheduling.
• Uses SQL for database queries and troubleshooting.
• Uses Control-M for job scheduling and batch processing.
• Performs after-hours support for business-critical tickets.
• Verifies successful completion of scheduled jobs.
• Troubleshoots and resolves production issues.
• Maintains system stability and reliability through ticket resolution.

Benefits

• Medical
• dental
• vision (Cigna)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed