Systems Support (3-Month Term)

Rocky Mountain Soap Company•Canmore, AB

2d•Hybrid

About The Position

The Systems Support role is designed to support Rocky's systems and technology operations, helping ensure seamless workflows between digital platforms, teams, and external partners. This position plays a key role in maintaining systems accuracy, resolving technical issues, and supporting day-to-day system needs across various departments. This is a temporary, full-time position working 40 hours per week, Monday to Friday, in a hybrid capacity with 1 day per week on-site at our Canmore Workshop location.

Requirements

Previous NetSuite experience is required
Strong technical aptitude with the ability to learn and troubleshoot multiple systems and platforms.
Exceptional attention to detail, accuracy, and commitment to data integrity.
Strong problem-solving skills with the ability to investigate issues, identify root causes, and implement solutions.
Excellent written and verbal communication skills with the ability to collaborate effectively across departments and with external partners.
Ability to thrive in a fast-paced, dynamic environment
Comfortable working independently with minimal supervision
Candidates must be legally authorized to work in Canada.

Nice To Haves

Experience with Celigo and Shopify is considered an asset

Responsibilities

Monitor and manage system integrations through NetSuite and Celigo to ensure accurate and timely data flow between platforms
Investigate, troubleshoot, and resolve integration errors related to orders, inventory, fulfillment, refunds, and customer transactions
Perform data corrections within NetSuite, Shopify, and other systems while collaborating with cross-functional teams (i.e. CX, Shipping, Finance, Procurement)
Provide day-to-day support for business systems, including NetSuite, Shopify, RF Smart, Power BI, Microsoft applications, and related platforms
Manage user accounts, permissions, password resets, and system access requests to support business operations while maintaining appropriate security controls
Coordinate and support ticket resolution with Final Frontiers, including troubleshooting, escalation, and follow-up
Assist with reporting requests and system maintenance initiatives
Support technology hardware management, including laptop provisioning, replacements, repairs, and inventory tracking
Respond to time-sensitive issues and provide timely solutions to minimize business disruption