Systems Support Technician, Engineering - B Shift (Sun-Tues & alternating Wed, 5am-5pm)
About The Position
WD is a company of problem solvers that powers global innovation and pushes the boundaries of technology. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™ brands. We are a key partner to some of the largest and highest-growth organizations in the world, enabling systems to make cities safer and more connected, powering data centers for major companies and hyperscale cloud providers, and meeting the storage needs of the AI era. This role will assist in processing pilot line WIP using recently released factory system software, provide first-line support for factory system manufacturing software in a semiconductor wafer fab, and configure and define this software. The position involves interacting between manufacturing operations and manufacturing engineering to collect requirements for factory system software development, performing UAT and quality testing before deployment, and training customers on the use of factory systems.
Requirements
- In-depth knowledge of wafer manufacturing processes and logistics
- Knowledge of SPC systems, applications, and rules
- Knowledge of MES Shop floor control systems
- Knowledge of equipment integration software systems
- Able to extract, summarize, interpret, and present process data
- Able to apply process data to decision making
Nice To Haves
- Some familiarity with Project Management applications
- History of problem solving; able to drive problems to resolution
- Excellent communication skills, verbal and written
Responsibilities
- Assist in processing of pilot line WIP using recently released factory system software
- First line support for factory system manufacturing software for semiconductor wafer fab
- Configuration and definition of factory system manufacturing software for wafer semiconductor fab
- Interact between manufacturing operations and manufacturing engineering to collect requirements for factory system software development
- Perform UAT and quality testing of factory system software before deployment
- Train customers on use of factory systems
Benefits
- paid vacation time
- paid sick leave
- medical/dental/vision insurance
- life, accident and disability insurance
- tax-advantaged flexible spending and health savings accounts
- employee assistance program
- other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
- tuition reimbursement
- transit
- the Applause Program
- employee stock purchase plan
- the WD Savings 401(k) Plan
- shift differential pay
- Short Term Incentive Plan (STI Plan) or Sales Incentive Plan (SIP)
- Long-Term Incentive (LTI) program (restricted stock units (RSUs) or cash equivalents)
- RSU awards for eligible new hires
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
