Systems Support Specialist

GRE Management•Seattle, WA

3d•Onsite

About The Position

This role combines an operational understanding of Goodman Real Estate's systems with relevant accounting responsibilities for new development multi-family properties. The Systems Support Associate responds to internal support hub inquiries and supports the success of others through exceptional customer service. This position plays a vital role in ensuring requirements are implemented and system quality is maintained while adapting quickly to change and process improvement.

Requirements

Proficient in Microsoft Office Suite
Proficient in Yardi Residential administrator database management
Proficient in Smartsheet advanced user skills
Excellent customer service skills
Written and oral communication skills
Ability to interact with others in a team environment
Completes task accurately and timely
Maintains confidentiality
Ability to work independently and collaboratively with other team members
Minimum of a high school diploma
Must have at least three (3) years of on-site property management experience
Knowledge of Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook, Microsoft Word, and Windows Operating System
Must be able to speak, read and write in English, in a manner sufficient to carry out duties

Responsibilities

Maintains strong foundational understanding of Yardi products, including, but not limited to Payment Processing, CRM, Site Manager, Voyager Residential, YardiOne, Screening Works and VendorShield
Contributes to drafting Yardi Administrator resources including SOP's, checklists, and quick guides to maintain internal best practices
Provides Yardi helpdesk support for team members through prioritizing and managing requests to ensure time sensitive issues are addressed quickly and efficiently
Collaborates with Operations to analyze Yardi support tickets to develop opportunities for additional training.
Manages user access across all Yardi and Smartsheet databases to ensure groups are aligned with job duties; Completing tasks related to the team member change and offboarding process in Yardi suite of products
Escalates assigned critical Yardi cases through Client Central and ensures resolution is achieved in a timely manner
Provides coverage for Operations to ensure BlueMoon lease documents and legal notice updates are maintained in real time
Maintains strong foundational understanding of Smartsheet, routinely participates in updating data and participates in approved project building
Collaborates with Operations to optimize workflows and improve best practices for practical application of Yardi products, striving for efficiency and innovation
Participates in special projects and other duties as assigned by the supervisor to support company initiatives and process improvement
Conducts all business in accordance with GRE's policies and procedures.
Understand local laws including Fair Housing, Americans with Disabilities Act, Fair Credit Reporting and all other state laws
Establishes and maintains professional communication and coordination with internal and external stakeholders
Ability to demonstrate complete confidentiality and discretion