Systems Support Specialist

ScriptPro LLC•Mission, KS

1h•Hybrid

About The Position

ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. ScriptPro’s Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience. The Systems Support Specialist works directly with external customers to resolve issues in live production environments. The ideal candidate will be able to work with customers to provide system support focused on improving hardware and system performance, as well as overall customer satisfaction. Candidates will be measured by their ability to resolve complex hardware and software issues while delivering an exceptional customer experience. Candidates will achieve these objectives through a combination of hands-on involvement with customers and internal technical teams.

Requirements

Associate's or Bachelor's degree in information technology, computer science, or a related technical field or equivalent 2 years of related experience
Basic SQL Server 2000/2008/2012/MDSE administration skills
Advanced Windows OS Knowledge (Win 7/8/10)
Working knowledge of desktop, mobile devices, and peripheral troubleshooting
Experience with Windows Patch Management, Desktop Updates, and Anti-virus tools
Basic understanding of connectivity and networking best practices
Experience with a remote support tool (BOMGAR, Windows Remote Desktop, etc.)
Demonstrated ability to work with minimal supervision to set and prioritize work with a high level of detail
Demonstrate proficiency supporting proprietary software applications
Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes
Excellent customer service skills with a commitment to delivering high-quality support and positive outcomes
Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences and stakeholders
Ability to multitask with varying priorities and attention to detail

Nice To Haves

CompTIA A+, Network+, Security+, Microsoft (MCSA/MCSE), or equivalent IT certifications
Knowledge of the pharmaceutical industry, particularly outpatient pharmacy operations
Multilingual skills in Spanish, Arabic, or French

Responsibilities

Maintain, analyze, troubleshoot, and repair ScriptPro systems, hardware, computer peripherals, applications, and configurations
Complete remote software configurations and upgrade support
Configure, build, and image workstation drives for fielded systems and mobile devices
Provide remote desktop support and network connectivity for field systems and mobile devices
Assess system needs and recommend technical solutions such as patches, upgrades or enhancements
Complete triage activities and troubleshoots complex problems
Provide server operating system administration and support for physical and virtual server environments
Support Windows Server updates, patching, and related maintenance activities
Service, customize, and deploy software packages as needed
Complete ticket documentation and tracking using Siebel with a high level of data quality
Perform other job duties as assigned