Mid-Level Systems Support Specialist

Nyla Technology Solutions • Annapolis Junction, MD

18h • $148,000 - $175,000

About The Position

The Systems Support Specialist manages, troubleshoots, and maintains critical IT infrastructure supporting defense and intelligence customer missions. The role oversees day-to-day operations, monitoring, and maintenance across client, server, storage, network, and mobile platforms. Responsibilities include Tier 1 help desk support and Tier 2 escalations, configuration management, and hardware and software problem resolution. The specialist configures and maintains UNIX/Linux and Windows operating systems, optimizes network components, and implements system enhancements to maximize reliability, performance, and uptime. An active TS/SCI clearance with a polygraph is required.

The annual base salary range is $148,000–$175,000 USD. This range excludes discretionary bonus compensation and the benefits package; actual compensation may vary based on geographic location, work experience, education, skill level, and other factors.

Requirements

• Active TS/SCI security clearance with a polygraph.
• Bachelor’s degree in Data Science, Computer Science, Computational Linguistics, Mathematics, or a related technical discipline, plus 10 or more years of professional experience in data science, NLP, or software engineering; alternatively, a high school diploma/GED plus 15 or more years of specialized technical experience in lieu of a degree.
• Proven experience managing, monitoring, and maintaining enterprise IT infrastructure across client, server, storage, and network devices.
• Strong ability to identify, diagnose, and resolve end-user endpoint issues and complex infrastructure escalations.
• Hands-on experience configuring, installing, patching, and maintaining UNIX/Linux and Windows operating systems.
• Skill troubleshooting network components, managing hardware dispatch and replacement workflows, and implementing system enhancements to improve reliability and performance.
• Demonstrated ability to track incident resolution end-to-end and communicate system status effectively to leadership and technical users.

Nice To Haves

• Active CompTIA Security+, Network+, or Linux+ certification, or Microsoft/Red Hat certification such as MCSA or RHCSA.
• Experience managing virtualized environments such as VMware vSphere/ESXi or Hyper-V and enterprise storage solutions such as NAS/SAN.
• Familiarity with PowerShell, Bash, or Python scripting to automate routine administrative tasks and system health checks.
• Experience managing Active Directory, LDAP, Group Policy Objects (GPOs), and user credentialing systems.

Responsibilities

• Manage, monitor, and maintain enterprise IT infrastructure across client, server, storage, network, and mobile platforms.
• Provide Tier 1 help desk support and resolve Tier 2 escalation cases.
• Identify, diagnose, and resolve endpoint issues and infrastructure problems.
• Configure, install, patch, and maintain UNIX/Linux and Windows operating systems.
• Troubleshoot network components and manage hardware dispatch and replacement workflows.
• Perform configuration management and resolve hardware and software problems.
• Implement system enhancements to improve reliability, performance, and uptime.
• Track incident resolution end-to-end and communicate system status to leadership and technical users.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level