Systems Support Specialist II

CentralSquare Technologies • Sioux Falls, SD

4d • Hybrid

About The Position

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

Requirements

• Intermediate technical and analytical skills required to implement PC/Network microcomputers
• Support the use of Operating System and application software
• Support internal customers in the configuration, training, and problem-resolution regarding the Network, MS operating system, Mobile device OS, desktop applications, and computer equipment
• Assist other IT support team members in diagnosing and implementing team/corporate projects
• Overall awareness of the company’s structure, business goals and systems
• Flexible to travel, shift changes, and after-hours support

Responsibilities

• Support Mobile Devices
• Monitor and process email and cases from Service Desk and voicemail box
• Create cases and assign to other IT resources
• Assist with employee equipment moves
• Pre-image machines for equipment replacement
• Assist with non-specific tasks to aide IT personnel
• Install Windows OS and certified software on user computers
• Assist with technical support for user conferences
• Assist with equipment inventory
• Maintain ServiceDesk documentation
• Maintain Software image
• Create & maintain new and terminated employee ID’s, mailbox, storage, and equipment

Benefits

• Tuition reimbursement
• Parental leave
• Paid volunteer hours
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed