Systems Support I

Papé Jobs•Eugene, OR

3d•$50,000

About The Position

Pape’ is looking for a new team member to provide computer support to our company members. At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team! In the Systems Support I role, you will be responsible for the installation, troubleshooting, and updating of PC software and hardware as well as managing inventory. Every day, you will be seen as a go-to member on the support team to assist members both through a ticketing system and over the phone with troubleshooting and solving their PC problems.

Requirements

Good understanding of PC hardware, software and networks
Proficiency in Microsoft operating systems
Good communication skills with the capacity to interact successfully with a broad user-base

Responsibilities

Installation of PC software and hardware
Troubleshooting of PC software and hardware
Updating of PC software and hardware
Managing inventory
Assist members through a ticketing system
Assist members over the phone with troubleshooting and solving their PC problems

Benefits

401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well
Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within
Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity
Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter
Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills