Systems Support

Milliman•Dallas, TX

10h•Remote

About The Position

The Systems Support Analyst is primarily responsible for providing technical system support to internal business users in accordance with EBAC Technology Service Level Agreements. Provide system-level support of multi-user operating systems, hardware and software tools, including configuration, maintenance, and support of these systems.

Requirements

2+ years of related industry experience
Working knowledge of MS SQL
Ability to navigate and interpret database schemas, including tables, views, stored procedures, and relationships.
Competence in creating and executing UPDATE, DELETE, and INSERT statements safely and efficiently.
Familiarity with Microsoft SQL Server Management Studio or similar program
Use pre-defined queries to research database errors, performing basic query manipulation
Works well within a team environment and takes ownership of personal work product
Proficiency in the use of computers and other general office equipment
Proficiency in Microsoft Office Suite
Attention to detail
Excellent problem-solving skills
Strong communication skills (both written and verbal)
Able to productively respond to change
Excellent organization and time management skills

Responsibilities

Facilitate timely, open and clear communications between Milliman and external vendors in all facets – system issues, enhancements, meetings, announcements and posted documentation.
Data management and reporting via SQL, including, but not limited to queries, data loading, and data manipulation.
Troubleshoot and resolve hardware, software, and connectivity problems, escalating to Technical Operations as needed
Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
Identify redundant support processes and develop tools for automation.
Maintain and expand current documentation.
Document system problems and resolutions for future reference; document Support processes and procedures.

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions.
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays – A minimum of 10 paid holidays per year.
Family Building Benefits – Includes adoption and fertility assistance.
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
Life Insurance & AD&D – 100% of premiums covered by Milliman.
Short-Term and Long-Term Disability – Fully paid by Milliman.