Systems Specialist

Chaffey College•Rancho Cucamonga, CA

1d•Onsite

About The Position

Under general supervision, the Systems Specialist organizes and coordinates the development of computer systems, application programs, and ad hoc queries for the college district. The role works closely with user departments to monitor, maintain, and enhance administrative system applications; assists with MIS reporting; develops test plans and strategies in response to database system changes; and provides backup support for the Training Coordinator and Computing Services Specialist. This is a full-time, 12-month classified bargaining unit position at the Rancho Cucamonga Campus. The role is onsite, with in-person work involving Chaffey students, employees, community members, partners, and contractors as an essential function. The stated working hours are Monday through Friday, 7:30 a.m. to 4:30 p.m.; the employee must also be willing to work varying schedules, including evenings and weekends. The start date is as soon as possible.

Requirements

Associate's degree and one year of related, progressively responsible, independent full-time experience in an information technology services environment, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
Experience with a higher education enterprise resource planning system, such as Datatel, PeopleSoft, or Sungard.
Experience using query tools to develop ad hoc reports.
Strong organizational skills and the ability to develop effective work methods and meet short deadlines in a high-pressure environment.
Ability to analyze complex situations and develop an effective course of action.
Ability to follow verbal and written instructions and work with minimal supervision.
Ability to communicate clearly and concisely, verbally and in writing, with people at various levels of the college community; ability to use patience, tact, and good judgment when dealing with end users.
Demonstrated sensitivity to and understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds in a community college environment.
Willingness to work varying schedules, including evenings and weekends.
Ability and readiness to work onsite at a Chaffey facility or location and in person with members of the Chaffey community and its partners and contractors.

Responsibilities

Implement, test, and support administrative applications, programs, and processes.
Develop test strategies to validate changes in processes, tables, setup tables, and rules.
Develop sample-testing records and criteria in a test database before implementation, and run applications or processes against them to assess performance.
Develop and maintain documentation standards and technical procedures, and participate in testing and debugging new district systems and programs.
Provide internal customer assistance and consult with users and vendors to diagnose and resolve software- and data-related problems.
Work with end-user departments to monitor, maintain, and enhance administrative system applications, programs, and processes.
Create, test, and debug ad hoc reports.
Meet with user departments to help prepare requests for new services and define objectives, problems, and expected benefits of new or modified systems.
Assist with daily operations.
Develop and assign database security classes, and set up new accounts and users.
Assist with MIS reporting and create virtual fields as needed to support reporting.
Participate in the analysis and development of new administrative system technologies.
Help create data standards and procedures for introducing new system or module components.
Recommend changes to business operations to make effective use of administrative software resources, based on cost-benefit and feasibility studies.
Analyze complex computer systems in relation to users’ needs and specifications, and recommend approaches that conform to the overall strategic plan and physical design standards.
Provide backup support during personnel illness, vacation, or education periods, including backup for the Training Coordinator and Computing Services Specialist.
Perform other related duties as assigned.