Systems Specialist

ECI•New York, NY

1d•Hybrid

About The Position

ECI has an exciting opportunity for an experienced Systems Specialist to join our New York team. In this role, you will play a key role in our technical delivery team by working with a Client Technology Manager (CTM), and Senior Engineers to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients. Using latest and greatest technologies and solutions, you will support the client’s innovation by following a set of standards and best practices in a rapidly evolving technology landscape. In this hybrid role, you may be dedicated to one of our flagship clients or support multiple clients in New York, NY.

Requirements

Bachelor’s Degree in an Information Technology related field, or 3+ years comparable experience in a technology administration role
Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 11
Intermediate understanding of networking concepts: Routing, Switching, network security, hardware and software VPN clients
Proficient with deployment and troubleshooting of operating systems and applications
Android/iOS configuration, troubleshooting and integration with MDM solutions
Proficient with Microsoft 365 modern workplace including Intune
Experience with cyber-security concepts (Multi-Factor Authentication, Endpoint protection, Web and Mail security platforms)
Exchange/OneDrive Retention policies
Ability to perform patching and maintenance of systems
Experience with backup configuration and data recovery
Familiarity with enterprise management tools and tasks (vulnerability management, event management, RMM)
Experience using PowerShell to manage Microsoft products
Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations

Nice To Haves

Experience with Managed Service Providers (MSP) preferred
Financial Services or Life Science industry experience a plus
Certifications in Azure Fundamentals, with Server+, Network+ and Security+
Familiarity with Azure Virtual Desktop, M365 CloudPC, and Citrix digital workspace platform

Responsibilities

Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering and other client support teams
Provide accurate, comprehensive notes on work performed to account for time spent with customers
Provide advanced support of Microsoft 365/Azure, Amazon Web Services (AWS)
Provide escalation support on common productivity technologies such as Microsoft 365 modern workplace including Intune
Implement and manage enterprise mail platform and security systems such as Microsoft Exchange, Proofpoint Essentials and Mimecast
Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
Apply best-practice configurations to client security platforms such as Entra Conditional Access, DUO Multifactor Authentication (MFA) services, and zero-trust services such as Cloudflare and iBoss
Provide high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defense
Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
Provide support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
Collaborate cross-functionally to ensure successful delivery and participate in after-hours client project implementations, migrations, and upgrades