Systems Specialist (Hybrid)

IIE•Washington DC, NY

13d•Hybrid

About The Position

The Institute of International Education (IIE) is hiring a Systems Specialist for our Enterprise Systems Department. We invite you to join a team united by our mission to help people and organizations forge brighter futures through educational exchange and lifelong learning. Working at IIE is more than just a job; it’s a chance to make an impact. To collaborate with a passionate team, grow your skills, and contribute to programs that change lives around the world. The Systems Specialist serves as a technical subject matter expert (SME) on the Participant Systems team, supporting and evolving a suite of interconnected participant-facing systems at the Institute of International Education. These systems include Customer Relationship Management (CRM), applicant management systems, websites, web content management systems, and custom applications/portals. This role works collaboratively with various vendors, internal and external stakeholders to manage major operational projects, oversee configuration, testing and resolution that align with departmental, programmatic and organizational goals. The Systems Specialist focuses on creating an intuitive and consistent user experience across participant systems and delivers secure, scalable, and user-centered technical solutions.

Requirements

Bachelor’s degree and at least 5 years of related experience or an equivalent combination of education and experience.
Direct experience with business applications such as Customer Relationship Management Systems (CRM), preferably Microsoft Dynamics 365, including customization, configuration, and coded page or component maintenance.
Direct experience with Content Management Systems (CMS) and applications systems, preferably Slate Technolutions, including application configuration, Slate portals and integrations
Direct experience in application management, development, configuration and implementation of software solutions developed both internally and through third-party vendor
Designs, builds, customizes, and maintains websites, web pages, and application components using HTML, CSS, JavaScript, C-Sharp and platform-specific tools within MS Dynamics 365, Slate, and Portal Connector.
Experience with user interface design, including wireframes, high‑fidelity mockups, and design systems, with a focus on usability, accessibility, and responsive design.
Proven in depth understanding of Cloud based applications, including data integration and management.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues independently.
Excellent written and verbal communication with ability to translate complex technical concepts into clear guidance for non-technical audiences.
Excellent organization and document creation skills with attention to detail; ability to manage multiple priorities.

Responsibilities

Serves as a Subject Matter Expert of different business applications at IIE.
Resolves critical technical and functional issues of existing business applications at IIE.
Monitors if the fit of solution design continues to adhere to the overall business application roadmap of IIE as the solution ages.
Combines sound technical implementation with a strong eye for design, usability, and accessibility to create engaging user interfaces (UI) for a seamless user experience (UX) across systems.
Leads various efforts for major system, application and UX improvements; develops detailed technical documentation and implementation plans.
Leads and participates in major system enhancement initiatives, including requirements gathering, technical design, development, configuration, testing (user acceptance, regression and integration), deployment and post-release support of business applications.
Identifies systems improvements and provides documented plans for implementation.
Resolves complex technical and functional issues, including debugging code, diagnosing integration issues, and coordinating fixes with vendors and internal teams.
Evaluates and monitors solution designs over time to ensure continued alignment with IIE’s application roadmap, technical standards, security requirements, and evolving business needs.