Systems Specialist I

DEVELOPMENTAL PATHWAYS•Aurora, CO

12d•$26 - $31•Hybrid

About The Position

Developmental Pathways (DP) has an opportunity for a Systems Specialist I in our Information Technology department. This position will perform a wide variety of administration and technical support tasks to end users and devices including: Conducting investigations leading to interim solutions and final problem resolution Acting independently to troubleshoot problems immediately to avoid costly downtime and service outages Communicating and enforcing IT standards, policies, processes, and procedures with supervisor support, as necessary Contributing to and expanding upon a comprehensive online knowledge base for IT staff and end users Assisting in the development of all standard workstation configurations, custom workstation configurations, self-service software catalogs, and ongoing application installations Assisting in the automated and manual distribution of software installations to multiple end user devices in an integrated platform environment Delivering high-quality technical service and support results for all constituencies via IT Service Desk and technical support planning This role offers a 4-day, 40-hour work week, Monday-Thursday. DP operates a primarily hybrid work environment with in-person requirements at our Colorado office. The frequency of on-site work varies by department and is subject to change based on operational needs. Application Deadline: Sunday, September 20th at 11:59 PM (MST)

Requirements

Bachelors degree in a computer-related field, OR Associates degree in a computer-related field and one (1) year of industry-specific experience OR a current Microsoft 365 Certified: Endpoint Administrator Associate certifications plus one (1) year of industry-specific experience
Working knowledge of and experience with desktop, laptop, tablet, smartphone, peripherals, imaging (print, copy, fax) and audiovisual equipment and device management tools (Windows, Mac, iOS, Android)
Requires ongoing professional development to maintain currency and relevancy with technology tools used by the organization; candidate is expected to balance ongoing development between personal and professional sources
Personal vehicle in good operating condition for use during work as appropriate
Valid Colorado motor vehicle license and proof of motor vehicle insurance

Nice To Haves

Ability to configure and troubleshoot end user issues within Microsoft (MS) 365 Office Online, OneDrive, OneNote, and O365 Administration
Microsoft 365 Certified: Endpoint Administrator Associate, ITIL: Foundation, and/or CompTIA: A+
Demonstrated experience in the deployment and support of automated, enterprise-level anti-virus and malware protection systems
Proven knowledge of and adherence to IT network, computer, server, and device security best practices
Experience working within a small, agile, and fast-paced IT organization consisting of client support, network, systems administration, and software development teams
Operating knowledge of Hyper-V operating environments
Operating knowledge of Voice-over-IP telephone system operations and online fax services

Responsibilities

Responsible for delivering quality end user services ranging from assisting in device planning & acquisition, preparation & distribution, troubleshooting & support, repair & maintenance operations to remote user support, scheduled on-site service visits, and constituent feedback via the IT Support Desk
Ensure appropriate technology packages are acquired and pre-configured, including computer, phone, and other peripheral devices, provides needed training on use of these devices for new and existing employees
Deploy and manage automation systems to install and configure applications, OS and software updates and patches to ensure optimal performance and data security across the company-wide network and beyond; devices will be primarily Windows 11, OSX, iOS, and Android in nature
Work within a variety of Operating Systems and Technical Software Environments, such as, MS-server, Hyper-V, Windows, Mac OSX, iOS, Microsoft 365, SharePoint, and numerous hosted and systems required by various local, State, and Federal agencies
Implement and test processes and procedures for device tracking and application management of end user devices, as assigned; ensure adherence to best practices and procedures
Collaborate with peers, system administrators, software, and network support teams to troubleshoot and resolve enterprise-level problems that impact end users, devices & systems
Assist both internal and external stakeholders with ongoing training/workshop/New Employee Orientation sessions
Use an appropriate suite of remote management, device recovery tools and virtual desktop tools, will maintain the capacity to minimize loss of network connectivity, device integrity and software/application functionality to ensure uninterruptible services for end users
Design, develop, and provide instruction and ongoing guidance regarding end user systems and services; document and train staff throughout all project lifecycles
Assist with daily monitoring of programs/systems and troubleshoot solutions with team members when issues occur
Ensure safety and security of all devices, systems, software, peripherals, etc. while following proper safety and security policies and procedures
Assist in the repair and recovery from various systems failures; coordinate and communicate with impacted constituencies utilizing appropriate methods, timing, and urgency
Ensure vendor performance and contract compliance; route emergent and crisis issues to supervisor for immediate action and compliance of vendors to meet performance metrics and requirements of organization
Participate in the formation of projects goals, scope, and schedules and ensure invoicing/billing processes are completed in a timely manner