Systems Service Representive

Schneider Electric•UNAVAILABLE, UNAVAILABLE

1d•Remote

About The Position

Schneider Electric is seeking Systems Service Representatives who will collaborate with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment in various dynamic environments. These individuals are problem solvers, customer-focused, and passionate about their work. The role involves direct product training and training on all digital and physical tools. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops. This is a home-based, flexible work schedule with a 40-hour guarantee plus overtime. This position is within the U.S. Services business, specifically the ASCO team, focusing on servicing critical data center equipment as the OEM service provider for APC/MGE/Schneider Electric equipment.

Requirements

Vocational education, military training, or transferable experience in electronics, electrical theory, or similar discipline
5-7+ years of relevant mechanical, electrical, and/or Emergency Power service experience
Technical proficiency in electronic/electrical component theory
Experience writing reports and competency in presenting information and responses to managers, clients, and customers
The ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume
The ability to define problems, collect data, establish facts, and draw valid conclusions
Experience in testing, maintenance, and/or upgrades in some or all of the following areas: low or Medium Voltage Switchgear; Transformers; Relay Protection Systems; Control Systems
The ability to interpret blueprints, read electrical schematics, and other service documents, including various electrical drawings

Nice To Haves

Receive and participate in job training for ATS maintenance, ATS troubleshooting and repair, and ATS startups

Responsibilities

Maintenance and repair of Automatic Transfer Switches (ATS)
Service administration and reporting, including service order generation, performance and maintenance of annual inventory review, identification of replacement parts, and completion of inventory safety audits
Executing installation, maintenance, and repair on customer installed base within a specific, delimited know-how
Performance of warranty work and start-up service
Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio
Testing, calibration, checking, correcting, adjusting, and part component replacement services on customer products
Construction and testing of circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams, and test instruments/equipment
Technical support in product service, product training, and applications, including on-site audits
Support serviceable Schneider equipment including electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, power monitoring equipment, and protective relays
Document all required information for each site (technical report)
Analyzing complex problems in equipment and machinery and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct faults
Assist in developing design modifications, implementing modifications, and providing installation support for modifications
Develops and implements training courseware and provides training to customers and other service representatives
Travel for both training and to support job site requirements in other areas
Identify new opportunities while attending customer sites to promote Services growth
Determine when products should be upgraded or replaced