Systems Section Manager

State of Maine•Augusta, ME

3d•$84,474 - $119,597•Hybrid

About The Position

The Office of Information Technology (MaineIT) within the Department of Administrative and Financial Services is seeking an experienced Systems Section Manager to oversee MaineIT DHHS Application Development and Support. This managerial professional-services role directs a major section within the Bureau of Information Services and supervises professional, technical, and support personnel. Work is performed under administrative direction. The position manages team leaders whose teams provide IT systems support to DHHS agencies and offices, including programs serving people who use MaineCare, SNAP, TANF, General Assistance, mental health and substance use disorder services, family eligibility determinations, Drug Courts, and Children’s Behavioral Health services. The role is intended for an experienced IT professional and technology leader, rather than a hands-on technical lead. The manager develops and coaches teams to use critical thinking, apply consistent practices, collaborate, and address change. In partnership with other leaders, the manager strengthens and modernizes business processes through technical knowledge, awareness of public-sector IT governance, and service-focused decision-making. The position builds effective relationships across agencies, vendors, and MaineIT; supports team leaders in managing competing priorities and operational issues; and promotes enterprise standards and best practices in technology and service delivery. The position is based in Augusta and offers a hybrid work opportunity. The employee may work from home up to 90% of the time, must work in the office at least once every two weeks, and must perform remote work from within Maine. Visa sponsorship and STEM OPT extensions are not available for this position.

Requirements

Ten years of data processing/telecommunication system experience, including at least six years in the appropriate area of specialization and two years of supervisory or managerial experience; or a related bachelor's degree and six years of such experience, including at least four years in the area of specialization and two years of supervisory or managerial experience; or a related master's degree and four years of such experience, including at least two years in the area of specialization and two years of supervisory or managerial experience.
Understanding of public-sector IT governance, compliance, procurement rules, and enterprise architecture standards.
Familiarity with vendor management, contract terms, service-level agreements, performance monitoring, and escalation procedures.
Knowledge of customer relationship management, particularly in multi-agency technology environments.
Awareness of cybersecurity, data privacy laws, accessibility standards, and state-level security protocols.
Knowledge of IT service delivery, operational workflows, and software development lifecycle management across complex enterprise systems.
Understanding of organizational change management and cross-agency communication dynamics.
Ability to guide team leaders who serve as technical leads and relationship managers, ensuring consistent communication, aligned priorities, and stakeholder satisfaction.
Skill in negotiating with vendors and agency partners to balance technical needs, timelines, and contractual obligations.
Skill in conflict resolution among agencies, vendors, and internal IT.
Skill in analyzing operational data, identifying service trends, and translating insights into actionable improvements.
Skill in communicating complex technical issues in plain language to non-technical audiences.
Ability to build and maintain positive, trust-based relationships with vendors, agency program leaders, MaineIT staff, and partners.
Ability to manage multiple concurrent initiatives and shifting resources as priorities change across agencies.
Ability to anticipate operational risks or service disruptions and implement mitigation strategies.
Ability to align agency needs with enterprise standards, security expectations, and governance processes.
Ability to foster accountability, transparency, communication, and continuous service improvement.
Application must include a cover letter, current resume, and three professional references.
Resume must include month and year for relevant experience and describe duties and responsibilities; identify any experience that was not full-time.

Responsibilities

Lead day-to-day operations by coordinating with operational support, testing teams, vendors, project management, and agency stakeholders to ensure smooth delivery of technology services.
Serve as a Program Sponsor for enterprise-wide programs and initiatives by setting strategic direction, aligning stakeholders, managing risks, and ensuring compliance with enterprise governance, security, and technology standards.
Partner with program leaders to understand goals, challenges, and operational priorities; guide technology-needs forecasting and budget planning in alignment with enterprise standards.
Oversee section-level budgeting, technology planning, and resource prioritization, and support senior leadership with data-driven decisions about systems, services, and investments.
Monitor service delivery performance, address barriers promptly, and maintain effective communication among agencies, vendors, and MaineIT.
Mentor team leads and staff in relationship management, proactive communication, and strategic thinking that balances operational needs with organizational objectives.
Evaluate business requests and use cases and coach team leaders to develop actionable functional requirements that account for costs, risks, and timelines.
Participate in code and feature reviews, requirements walkthroughs, design discussions, feasibility assessments, and quality checkpoints.
Establish training expectations, professional standards, and performance goals; empower team leads to conduct timely, meaningful performance reviews and support continuous development.
Ensure compliance with applicable human resources policies and requirements, including ADA/EEO, classification, performance management, security and confidentiality, workplace safety, and contract administration.
Plan and manage the activities of a major section in areas such as operations, systems analysis and programming, systems software, systems security, or telecommunications.
Oversee and coach team leaders, supporting their development in technical leadership, relationship management, and issue resolution.
Coordinate collaborative planning, requirements gathering, and multi-stakeholder decision-making; manage concurrent initiatives and shifting resources.
Analyze operational data and service trends, identify risks or disruptions, and implement mitigation and service-improvement measures.

Benefits

13 paid holidays, 12 days of sick leave, and more than three weeks of annual vacation leave; vacation accrual increases with service, and overtime-exempt employees receive personal leave.
State-paid employee-only health insurance premiums at 85%-100%, depending on salary; a 5% employee-only premium credit is available through participation in the applicable program.
State-paid 100% of employee-only dental insurance premiums.
State contribution of 14.06% of pay to the Maine Public Employees Retirement System.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance program through the Living Resources Program.
Forty-two consecutive calendar days of fully paid parental leave for employees welcoming a child, with additional unpaid leave potentially available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits through the Office of Employee Health and Wellness.