Systems Reliability Engineer

T-Mobile•Frisco, TX

20h•$83,900 - $151,200

About The Position

The Systems Reliability Engineer (SRE) improves and protects the software and systems behind T-Mobile’s IT services, focusing on scalability, availability, latency, performance, security, and capacity. The role supports faster, more efficient software delivery through continuous improvement of operational support, CI/CD pipelines, and cloud-native application platforms. Within the Compliance Campaign Management team in T-Mobile’s Identity Security and Access Management organization, the SRE will own reliability, observability, and continuous improvement of the compliance automation ecosystem. The team is transforming logical access compliance from a largely manual User Access Review process into an automation-driven platform using cloud technologies, APIs, workflow orchestration, and artificial intelligence. Solutions use Power Platform, Azure DevOps Pipelines, Microsoft Graph APIs, and AI-powered automation. The role ensures that automation platforms remain highly available, performant, secure, and audit-ready. It supports compliance operations across the enterprise, including workflows for more than 100 annual SOX, PCI, and CPNI controls, and helps develop monitoring for AI-agent workflows within a Human-in-the-Loop governance model.

Requirements

Bachelor’s degree.
Proficiency with Microsoft Graph API and REST API integration.
Knowledge of AI and agentic workflow monitoring and observability.
Python scripting for API integration and compliance workflow automation.
Power Apps administration and environment management experience or knowledge.
Knowledge of identity governance platforms such as Microsoft Entra, SailPoint, or ServiceNow.
Knowledge of application monitoring, automation, computer science, incident management, scripting, service-level objectives (SLOs), system reliability, and troubleshooting.
Knowledge of Microsoft Power Platform, including Power Automate and Power Apps, and Azure Cloud Services and Pipelines.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

2–4+ years of relevant experience.
Experience working in an Agile and DevOps environment.
Experience in one or more of C, C#, Java, Perl, Python, or Go, or scripting experience in Shell and Perl.
Experience with continuous integration/continuous delivery tools such as Jenkins or CloudBees and other automation tools.
Experience with DevOps tools such as Ansible, Chef, or Puppet; Docker and Kubernetes experience is preferable.
Experience with application performance monitoring tools such as AppDynamics and logging tools such as Splunk.
Experience working in a public or private cloud environment.
Experience migrating to cloud or cloud-native environments.
Knowledge of Kubernetes, Linux, reliability analysis, reliability engineering, reliability improvement, and reliability management.

Responsibilities

Use DevOps-centric automation tools and technologies for CI/CD and configuration management in non-production and production environments.
Manage environments, automate virtual machine server provisioning, and configure pipelines.
Deliver software that improves the availability, scalability, latency, and efficiency of T-Mobile services.
Create, manage, and use dashboards to continuously monitor application and infrastructure health, and use monitoring feedback to improve service quality in non-production and production environments.
Contribute to improvements in software delivery processes and operations, including cloud enablement and microservices with containerization.
Maintain and improve the reliability and uptime of compliance automation workflows, including Power Apps, Power Automate approval flows, Azure Blob Storage pipelines, and agentic automation integrations supporting more than 100 annual SOX, PCI, and CPNI controls.
Build and maintain observability and monitoring for AI-agent workflows, tracking agent accuracy, SLA compliance, and anomalies to support Human-in-the-Loop governance and audit accountability.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Annual bonus or periodic sales incentive or bonus, based on role and eligibility.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.