Engineer II, Systems Reliability Engineering

Levi Strauss & Co. • Henderson, NV

2d

About The Position

As part of the Distribution & Logistics IT team, the Engineer II, Systems Reliability Engineering helps ensure the reliability, resilience, and operational readiness of technology platforms supporting global warehouse and transportation operations. The role leads major incident response efforts, drives reliability improvements, and partners with engineering, operations, vendors, and business stakeholders to reduce risk and improve business continuity across critical supply chain systems.

Requirements

• At least 6 years of experience in systems reliability engineering, application support, platform operations, production support, or enterprise logistics technology environments.
• Experience leading major incident response, coordinating cross-functional recovery efforts, and driving operational improvements for business-critical systems.
• Strong troubleshooting expertise across applications, integrations, databases, monitoring platforms, and operational technologies.
• Advanced SQL, observability, release validation, and root cause analysis experience used to improve reliability and reduce recurring issues.
• Experience supporting warehouse, transportation, supply chain, or enterprise platforms, including vendor coordination and operational readiness activities.

Nice To Haves

• Experience with Manhattan WMS, Manhattan Active WMS, Manhattan TMS, Centiro TMS, Manhattan LMS, UKG WFM, MuleSoft, Talend, SAP AFS, SAP S/4HANA, ServiceNow, Microsoft Power BI, Tableau, Manhattan SCI, SQL Server, Oracle, Snowflake, or comparable enterprise platforms.
• Experience with observability platforms, log analytics, application performance monitoring, API management, Linux, Microsoft Azure, warehouse automation, WCS integrations, and high-volume global distribution center operations.
• Experience supporting peak readiness, command center operations, third-party logistics (3PL) transitions, major incidents, upgrades, rollouts, or business continuity activities.

Responsibilities

• Lead high-impact incident response efforts, coordinating technical teams and recovery activities to minimize business disruption.
• Own root cause analysis, corrective action planning, and long-term remediation of recurring or high-severity production issues.
• Improve monitoring, observability, operational health indicators, runbooks, and deployment readiness across Distribution & Logistics platforms.
• Partner with engineering teams, operations teams, vendors, cybersecurity, infrastructure teams, and third-party logistics providers to strengthen platform reliability and resilience.
• Coach engineers and support teams on troubleshooting practices, operational excellence, and effective use of AI-enabled tools to improve reliability and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed