SYSTEMS PROGRAMMING CONSULTANT - 79001347

State of Florida • Tallahassee, FL

3d • $75,000 - $80,000

About The Position

The Systems Programming Consultant is a lead position on the Network Infrastructure Team within the Florida Department of Business and Professional Regulation’s Division of Technology. The role assists the team manager with strategic planning for agency projects, cross-trains team members, documents processes and procedures, and serves as a technical guide and resource. It works with a broad range of technologies, including servers, enterprise applications, networking, and telecommunications systems, and is responsible for deploying, maintaining, securing, and decommissioning those technologies, as well as implementing new technologies to modernize and optimize agency operations. The position participates in an on-call rotation.

The consultant supports assigned IT projects from inception through completion, conducts research and development as directed, and implements technology changes as directed. The role also supports the back end of the agency’s Communication Management System and its related modules. Applicants must have at least five years of professional IT work experience; education or coursework cannot substitute for this experience. The position is subject to an on-call eligibility requirement under Florida Statutes, Chapter 60L-32.0012(2)(b).

Requirements

• Experience with cloud technologies, virtualization, and hybrid infrastructure environments.
• Working experience with servers, network devices, and other enterprise equipment.
• Working experience with telecommunications and collaboration systems.
• At least five years of professional IT work experience; educational experience, coursework, or degree programs may not substitute for this experience.
• Must meet the requirements for On-Call status under Florida Statutes, Chapter 60L-32.0012(2)(b).
• Working knowledge of Windows and Linux operating systems, Active Directory, Group Policy, Domain Controllers, DNS, DHCP, Windows Server Roles and Features, and systems and applications backup solutions.
• Working knowledge of deploying, configuring, maintaining, and securing L2 and L3 switches, routers, firewalls, load balancers, PDUs, UPSs, and other networking devices.
• Working knowledge of VoIP phones, communication management applications, call center applications, and other collaboration applications and devices.
• Working knowledge of cloud deployment models, hybrid-cloud environments, cloud networking and server deployment and configuration, cloud storage solutions, and cloud application monitoring.
• Ability to research and identify essential information, collect and analyze data, develop recommendations, solve problems, and troubleshoot.
• Applicants must complete all fields in the Candidate Profile, including work history, hours worked, and formal education; responses to qualifying questions must be verifiable in the profile.
• Applicants must pass a Level 2 background check, including fingerprinting and checks of local, state, and national law enforcement records.

Nice To Haves

• Relevant certifications, such as VMware or Azure certifications.

Responsibilities

• Deploy, configure, maintain, and secure new servers based on agency needs.
• Maintain existing servers and server hosts, including installing system upgrades and security patches.
• Monitor server health and availability, and report outages or performance degradation to the manager.
• Assist with researching and resolving server issues; document installed applications and changes made.
• Perform server backups as needed.
• Deploy, configure, maintain, and secure new network devices based on agency needs.
• Maintain switches, routers, firewalls, load balancers, and other network devices, including installing system upgrades and security patches.
• Monitor network health and availability; report outages or performance degradation to the manager.
• Assist with researching and resolving network issues.
• Support the back end of the agency’s Communication Management System and related modules, including Call Manager (UCM), Finesse (UCCX), and IVR.
• Serve as a technical resource and cross-train Network Infrastructure Team members on technologies managed by the group.
• Assign tickets to appropriate team members and assist with troubleshooting as needed.
• Create or coordinate documentation, establish a technical knowledge base, and assist with reviewing infrastructure and related-team processes to improve workflows.
• Support assigned IT projects from inception through completion, conducting research and developing plans to achieve project goals.
• Manage time and project follow-through; conduct research and development as directed by Infrastructure managers to improve tools and processes; implement technology changes as directed.
• Perform other job-related duties as required.

Benefits

• State of Florida retirement package with a required 3% employee contribution.
• Nine annual paid holidays and one personal holiday.
• Ability to earn up to 104 hours of paid annual leave annually as a new State employee.
• Ability to earn up to 104 hours of paid sick leave annually.
• Health insurance coverage for eligible employees, with individual and family coverage available.
• A $25,000 life insurance policy for eligible employees.
• Supplemental insurance policies, including dental, vision, hospital supplement, and cancer coverage.
• Tax-deferred medical and childcare reimbursement accounts.
• Tuition waiver program for attendance at an approved State of Florida college or university.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed