Systems Programming Consultant - 79001347

State of Florida • Largo, FL

2d

About The Position

The Systems Programming Consultant is a lead position on the Network Infrastructure Team within the Florida Department of Business and Professional Regulation’s Division of Technology. The role assists the team manager with strategic planning and cross-training, prepares process and procedure documentation, and serves as a technical guide and resource for teammates. It works across servers, enterprise applications, networking, telecommunications, and related technologies, and is responsible for deploying, maintaining, securing, and decommissioning these technologies, as well as implementing new technology to modernize and optimize the agency. The position participates in an on-call rotation.

The consultant supports servers and server hosts, network devices, and the back end of the agency’s Communication Management System and related modules. The role also supports infrastructure projects from inception through completion, conducts research and development, coordinates documentation and knowledge-base development, and helps improve team workflows. This is an open-competitive Career Service position. The listed hiring salary is $2,884.62–$3,076.92 bi-weekly.

Requirements

• Experience with cloud technologies, virtualization, and hybrid infrastructure environments.
• Working experience with servers, network devices, and other enterprise equipment.
• Working experience with telecommunications and collaboration systems.
• At least five years of professional IT work experience; educational experience, coursework, or degree programs may not substitute for this experience.
• Must be able to meet the requirements of Florida Statutes, Chapter 60L-32.0012(2)(b), regarding on-call status.
• Working knowledge of Windows and Linux operating systems, Active Directory, Group Policy, Domain Controllers, DNS, DHCP, other Windows Server roles and features, and system and application backup solutions.
• Working knowledge of deploying, configuring, maintaining, and securing Layer 2 and Layer 3 switches, routers, firewalls, load balancers, PDUs, UPSs, and other networking devices.
• Working knowledge of VoIP phones, communication management applications, call center applications, and other collaboration applications and devices.
• Working knowledge of cloud models, hybrid-cloud environments, cloud networking, cloud server deployment and configuration, cloud storage solutions, and cloud application monitoring.
• Ability to conduct research, identify essential information, collect and analyze data, develop recommendations, solve problems, and troubleshoot.

Nice To Haves

• Relevant certifications, such as VMware or Azure certifications.

Responsibilities

• Assist the team manager with strategic planning for agency projects and cross-train other team members.
• Prepare documentation of processes and procedures and serve as a technical guide and resource for teammates.
• Deploy, configure, maintain, and secure new servers based on agency needs.
• Maintain existing servers and server hosts, including installing system upgrades and deploying security patches.
• Monitor server health and availability; report outages or performance degradation to the manager; and assist with researching and resolving server issues.
• Document applications installed on each server, record changes, and perform server backups as needed.
• Deploy, configure, maintain, and secure network devices based on agency needs.
• Maintain switches, routers, firewalls, load balancers, and other network devices, including installing upgrades and deploying security patches.
• Monitor network health and availability; report outages or performance degradation to the manager; and assist with researching and resolving network issues.
• Support the back end of the agency’s Communication Management System and related modules, including Call Manager (UCM), Finesse (UCCX), and Interactive Voice Response (IVR).
• Act as a technical resource and cross-train Network Infrastructure Team members on technologies managed by the group.
• Assign tickets to appropriate team members and assist with troubleshooting as needed.
• Create or coordinate documentation, establish a technical knowledge base, and assist with process reviews to improve workflows.
• Support assigned IT projects from inception through completion, including research, planning, time management, and follow-through.
• Conduct research and development as directed by Infrastructure managers to promote more efficient tools and processes.
• Implement technology changes as directed.
• Perform other job-related duties as required.

Benefits

• State of Florida retirement package, with a required 3% employee contribution.
• Nine annual paid holidays and one personal holiday.
• Ability to earn up to 104 hours of paid annual leave annually as a new State employee.
• Ability to earn up to 104 hours of paid sick leave annually.
• Health insurance coverage for eligible employees, with individual and family coverage available.
• A $25,000 life insurance policy for eligible employees; additional supplemental insurance policies are available, including dental and vision.
• Tax-deferred medical and childcare reimbursement accounts.
• Tuition waiver program for attendance at an approved State of Florida College or University.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed