SYSTEMS PROGRAMMER III - 76003664

State of Florida•Tallahassee, FL

6d•Onsite

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Requirements

Ability to operate as a technical team lead for teams and projects.
Excellent communication skills (Written and Verbal).
Strong analytical and problem solving skills, including ability to analyze and interpret technical data.
Ability to coordinate the activities of team members.
Ability to work with business users to gather and analyze system requirements.
Ability to troubleshoot and resolve problems with existing applications.
Knowledge of IT Infrastructure Library concepts (ITIL).
Experience with SQL Server Databases.
ServiceNow internal components: structural, database, backend application, and frontend interface layers.
Experience supporting ServiceNow in a large scale environment.
Experience with Apache/Tomcat Web Servers.
Experience with SQL Databases.
Knowledge of Windows Operating Systems.
Skill in providing desktop/laptop support.
Knowledge of information security best practices.
Experience with Microsoft Configuration Manager.
Skill in the practical application of ITIL Management processes.
Skill in office productivity application support.
Ability to develop training programs related to distributed systems components.
Ability to process information logically and solve problems.
Ability to communicate effectively, handle multiple priorities, and assignments.
Ability to plan, organize and coordinate work assignments.
Ability to apply complex problem solving techniques.
Ability to focus on getting things done.
Ability to handle multiple priorities.
Ability to develop and implement process improvement initiatives.
Teamwork and interpersonal skills.
Demonstrated ability to apply technology solutions to business processes.
Demonstrated ability to troubleshoot and resolve technical incidents remotely.
Effective written and verbal communications skills.

Nice To Haves

Experience with Java preferred.
Experience with Web Services is a plus.
Ability to identify failure points and develop quick workarounds.

Responsibilities

Assist with the operation and maintenance of the ServiceNow application.
Maintain system operational performance.
Apply necessary patches in development, test and production environments following lifecycle process for system configuration and change management.
Perform upgrades to ServiceNow as required.
Modify ServiceNow to accommodate user’s needs.
Be an integral resource in the integration of ServiceNow modules beyond basic incident management, to include change, service level, problem, service catalog, and other modules as deemed required by the Department.