SYSTEMS PROGRAMMER III - 76000118

State of Florida•Tallahassee, FL

About The Position

The Systems Programmer III works in the Infrastructure Support team within the Bureau of Service Operations, Division of Information Systems Administration. Reporting to the Platform Systems Manager, the role provides systems administration and Tier III support for the department’s enterprise desktop and mobile support infrastructure and framework. Supported systems and services include SCCM, antivirus, Active Directory, Exchange, Office 365, DNS, DHCP, server infrastructure, and the ITIL Service Management support toolset. The position is on call and requires Level 2 background screening and CJIS clearance, including a fingerprint-based criminal-record check.

Requirements

Knowledge of distributed processing operations, procedures, and equipment.
Knowledge of problem-solving techniques.
Knowledge of Microsoft Windows Update Services.
Knowledge of information security best practices.
Knowledge of IT Infrastructure Library (ITIL) concepts.
Skill in installing and administering Windows 10.
Skill in enterprise desktop operating system deployment solutions.
Skill in remotely troubleshooting and resolving technical incidents.
Skill in troubleshooting and administering Windows scripting techniques.
Skill in implementing and administering enterprise centrally managed desktop deployment.
Ability to develop training programs related to distributed systems components.
Ability to communicate effectively and handle multiple priorities and assignments.
Ability to plan, organize, and coordinate work assignments.
Process development, implementation, and improvement skills.
Teamwork and interpersonal skills.
Demonstrated ability to apply technology solutions to business processes.
Effective written and verbal communication skills.
Skill in management and/or administration of enterprise software solutions.
Skill in PowerShell scripting.
Must undergo a Level 2 background check and obtain CJIS clearance, including fingerprint-based criminal-record screening, as a condition of employment.
Applicants must be U.S. citizens or lawfully authorized to work in the United States; the agency does not sponsor work visas or CPT/OPT employment.
On-call availability is required.

Nice To Haves

Experience administering and supporting Windows operating systems in an enterprise production environment.
Experience identifying system performance measures or indicators and determining actions to improve or correct performance relative to system goals.

Responsibilities

Provide systems administration and Tier III support within the Platform Infrastructure Support team.
Support management of the department’s enterprise desktop/mobile support infrastructure and framework.
Support systems and services including SCCM, antivirus, Active Directory, Exchange, Office 365, DNS, DHCP, server infrastructure, and the ITIL Service Management support toolset.
Participate in on-call status.