Systems Performance Coordinator I

Paratransit•Sacramento, CA

9d•Onsite

About The Position

Paratransit, Inc. is now accepting applications for a full-time Systems Performance Coordinator I! Are you organized, detail-oriented, and great at solving problems? Do you enjoy working in a fast-paced environment where your work directly helps people get where they need to go? Join our team and help make a difference in the community we serve. The Systems Performance Coordinator I provides essential support to Paratransit’s scheduling and dispatch operations. This position helps ensure transportation services are planned efficiently, schedules are accurate, and passengers receive the transportation services they need. The regular schedule for this position is Monday through Friday between 5:30 a.m. and 6:30 p.m., with a one-hour meal period, for a total of 40 hours per week. Applications will be accepted until the position is filled.

Requirements

Two years of experience in transportation dispatching, scheduling, reservations, or a related field is preferred.
Strong attention to detail and commitment to accuracy.
Ability to learn and effectively use computerized scheduling programs and methods.
Ability to type accurately at a rate necessary for successful job performance.
Ability to learn and effectively operate two-way radio and telephone communication equipment.
Ability to learn and apply designated communication methods, techniques, and codes.
Ability to read and interpret road maps, including online mapping systems.
Ability to perform basic mathematical calculations quickly and accurately.
Strong organizational and time-management skills.
Ability to prioritize multiple assignments and meet strict deadlines.
Ability to understand, relay, and follow oral and written instructions in English.
Ability to work independently with minimal supervision.
Strong problem-solving skills and the ability to find practical solutions when challenges arise.
Ability to prepare accurate reports and correspondence.
Must be able to pass a pre-employment drug test, including marijuana.
Must be able to show proof of eligibility to work in the United States in accordance with Department of Homeland Security regulations.

Responsibilities

Plan, organize, build, and modify transportation schedules.
Build one-time schedules for bus routes and transportation services.
Schedule staff to attend training meetings and other required activities.
Provide dispatch support on a relief and as-needed basis.
Receive, record, and relay passenger trip information.
Maintain accurate and up-to-date client, passenger, and address information.
Communicate with clients and partner organizations by phone and other communication methods.
Monitor schedules and make adjustments when changes or challenges arise.
Review work for accuracy and maintain quality control.
Provide administrative support related to scheduling and dispatch operations.
Work independently while meeting strict deadlines and service requirements.