Systems Operator (remote)
About The Position
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! This position is responsible for staffing the 7x24 command center to ensure operational availability of systems, networks, and applications. Monitors the data center environment to ensure the availability of all business applications. This full-time position is on the 3rd shift: starting Sunday from 11:00PM – 7:30AM Eastern Time Zone
Requirements
- Minimum high school diploma or equivalent is required
- Minimum 2 years of Information Technology operations experience
- Knowledge of Unix and Windows
- Communication (written, verbal and listening), planning, organizing, analytical, problem solving, time management and customer service skills
- Ability to support 7X24 on-call rotation
Nice To Haves
- Associate's degree in computer science, business administration or related work experience desired
- Automated job scheduling desired
- Working in a multi-processing environment desired
- Required licensures, professional certifications, and/or Board certifications as applicable
Responsibilities
- Provides operational support for the 7x24 enterprise data center. Communicates and escalates issues as required and follow through to ensure system resolution
- Monitors identifies and supports the resolution of problems using a monitoring console. Coordinates as necessary with technical staff.
- Provides service desk support.
- Possesses a working knowledge of SFTP file transfers.
- Possesses a working knowledge of batch scheduling.
- Possesses a working knowledge of UNIX and Windows operations systems
- Collaborate, coordinate, and communicate across disciplines and departments.
- Ensure compliance with HIPAA regulations and requirements.
- Demonstrate Company’s Competencies and Core values held within.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Benefits
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- Paid Parental Leave
- 401(k) + match
- Employee Stock Purchase Plan
- Generous Paid Time Off – accrued based on years of service
- 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
