.com Systems Operator S4

Walmart • Lithia Springs, GA

4d • $25 - $28 • Onsite

About The Position

The Systems Operator maintains and supports system hardware, software, and peripheral equipment. The role monitors system functionality, performs preventative maintenance, troubleshoots and resolves performance and user issues, and responds to critical system problems and urgent customer requests. It also supports internal and external customers by researching system- and network-related issues, including issues involving orders, claims, damages, and billing. The operator performs administrative tasks such as pass-down reports, billing, user-access coding, and filing, and communicates issue status to managers, leaders, and customers.

The role includes following procedures to protect information from accidental or unauthorized damage, modification, or disclosure, and reporting security risks or unavailable or broken tools and supplies to management. Associates are expected to demonstrate Walmart's values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

• Meet one of the following minimum qualifications: an associate's degree in an information-systems-related field; or six months of experience as a Walmart Logistics associate and six months of experience using and maintaining computer applications; or one year of experience in an information-systems-related field.

Nice To Haves

• Six months of experience working with Walmart Logistics applications, such as Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), or IBM CICS (Host).
• One year of work experience maintaining and troubleshooting computer systems, such as networks, computer hardware, and software, and one year of experience with MS Office software (Outlook, Excel, Word) for customer and associate communication, information tracking, and record maintenance.

Responsibilities

• Communicate verbally and in writing with individuals and groups, including customers, suppliers, and associates.
• Coordinate and support security measures that protect information from accidental or unauthorized damage, modification, or disclosure.
• Monitor system hardware and software, perform preventative maintenance, and identify, report, or resolve performance issues according to guidelines and procedures.
• Support internal and external customers by researching system- and network-related issues.
• Respond to and resolve critical system issues and urgent customer requests in a timely manner.
• Research and resolve system-related issues raised in customer calls about orders, claims, damages, and billing.
• Troubleshoot hardware, software, system, and user issues, and report issue status to managers, leaders, or customers throughout troubleshooting.
• Install, monitor, maintain, and repair system hardware, software, and peripheral equipment according to design or installation specifications.
• Perform daily administrative tasks, including pass-down reports, billing, user-access coding, and filing.
• Tell management about security risks, system damage, modification or disclosure, and tools or supplies needed for systems operation or data processing that are unavailable or broken.
• Build trusting working relationships, communicate positively, and help develop and mentor others.
• Maintain and promote integrity, ethics, and compliance, and support Walmart's goal of becoming a regenerative company.
• Put customers first, make decisions using reliable information, and consider how one's work affects the team's ability to deliver results.
• Learn, adapt to change, and support continuous improvement through new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, with programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree