.com Systems Operator S4

Walmart•Lithia Springs, GA

2d•Onsite

About The Position

The Systems Operator maintains the operation of system hardware and software by monitoring functionality, performing preventive maintenance, and identifying, reporting, or resolving performance issues. The role follows appropriate guidelines and procedures to support systems operations and data processing, protect information, and respond promptly to critical systems issues and urgent customer requests. The operator provides support to internal and external customers by researching system- and network-related issues, troubleshooting hardware, software, and user problems, and communicating issue status to managers, leaders, or customers. Duties also include installing, monitoring, maintaining, and repairing system hardware, software, and peripheral equipment, and completing administrative tasks such as pass-down reports, billing, user access coding, and filing. The position requires communicating effectively, working collaboratively, acting with integrity, serving customers and members, and pursuing continuous improvement. The role is based at the listed Sam's Club facility in Lithia Springs, Georgia. Various schedules may be available and will be discussed during the interview process; the listed shift is 0500–1700 Saturday, Sunday, and Friday.

Requirements

Associate's degree in an information systems-related field, such as computer science or management information systems; or six months of experience as a Walmart Logistics associate and six months of experience using and maintaining computer applications; or one year of experience in an information systems-related field.
Experience using and maintaining computer applications may include networking, troubleshooting, email, spreadsheets, or word processing.

Nice To Haves

Six months of experience working with Walmart Logistics applications, such as Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), or IBM CICS (Host).
One year of work experience maintaining and troubleshooting computer systems, such as networks, computer hardware, and software, and one year of experience with MS Office software (Outlook, Excel, Word) to communicate with customers and associates, track information, and maintain records.

Responsibilities

Communicate verbally and in writing with individuals and groups, including customers, suppliers, and associates.
Coordinate and support security measures to protect information from accidental or unauthorized damage, modification, or disclosure.
Monitor system hardware and software functionality, perform preventive maintenance, and identify, report, or resolve performance issues.
Support internal and external customers by researching system- and network-related issues.
Respond to and resolve critical systems issues, such as system or hardware outages, and follow up on urgent customer requests.
Research and resolve system-related issues arising from customer calls about orders, claims, damages, or billing.
Troubleshoot system and user issues involving hardware and software, and report issues and status throughout the troubleshooting process.
Install, monitor, maintain, and repair system hardware, software, and peripheral equipment according to design or installation specifications.
Perform daily administrative tasks, including pass-down reports, billing, user access coding, and filing.
Tell management about security risks, system damage, modification, or disclosure, and report when tools or supplies needed for systems operations or data processing are unavailable or broken.
Work as a team, build trusting relationships, communicate with impact, and help develop and mentor others.
Act with integrity and accountability, serve customers and members, and support continuous improvement and adaptation to new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.