(USA) .com Systems Operator

Walmart•Lumberton, NC

1d•$22 - $25•Onsite

About The Position

This position is responsible for maintaining the operation of system hardware and software through monitoring functionality, preventative maintenance, and identifying and resolving performance issues. The role involves providing support to internal and external customers by researching data on system and network-related issues, responding to critical systems issues, and troubleshooting all system and user issues, including hardware and software. Daily administrative tasks such as pass-down reports, billing, user access, and coding are also part of the responsibilities. The company emphasizes a culture of respect, integrity, customer service, and continuous improvement.

Requirements

Associate's Degree in an information systems related field (e.g., computer science, management information systems) OR 6 months experience as a Walmart Logistics associate and 6 months experience using and maintaining computer applications (e.g., networking, troubleshooting, email, spreadsheets, word processing) OR 1 year experience in an information systems related field (e.g., computer science, management information systems).

Nice To Haves

6 months experience working with Walmart Logistics applications (e.g. Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), IBM CICS (Host)).
Both 1 year work experience maintaining and troubleshooting computer systems (e.g., networks, computer hardware and software) and 1 year experience with MS-office software (Outlook, Excel, Word) to communicate with customers and associates, track information and maintain records.

Responsibilities

Communicate with or to individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates).
Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification, or disclosure.
Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues.
Provide support to internal and external customers by researching data on system and network-related issues.
Respond to and resolve critical systems issues (e.g., system or hardware down) and respond and follow up on urgent customer requests.
Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc., by researching and resolving system-related issues.
Troubleshoot all system and user issues (hardware and software), report issues and status to manager, leader, or customer throughout the troubleshooting process.
Install, monitor, maintain, and repair system hardware, software, and peripheral equipment following design or installation specifications.
Perform daily administrative tasks including pass-down reports, billing, user access, coding, filing, etc.
Maintain operation of system hardware and software through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues by following appropriate guidelines and procedures.
Respond to critical systems issues and urgent customer requests in a timely manner.
Inform management about security risks and system damage, modification, or disclosure.
Inform management when tools and supplies required for systems operation/data processing are unavailable or broken.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PPTO
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, covering programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.