(USA) .com Systems Operator

Sam's West • Lumberton, NC

11d • Onsite

About The Position

This role involves maintaining the operation of system hardware and software through monitoring, preventative maintenance, and identifying/resolving performance issues. The Systems Operator will provide support to internal and external customers by researching data on system and network-related issues, responding to and resolving critical systems issues, and troubleshooting all system and user issues (hardware and software). Daily administrative tasks, including pass-down reports, billing, user access, coding, and filing, are also part of the responsibilities. The role emphasizes acting with integrity, serving customers, and striving for excellence through continuous improvement and learning.

Requirements

• Associate's Degree in an information systems related field (e.g., computer science, management information systems)
• OR 6 months experience as a Walmart Logistics associate and 6 months experience using and maintaining computer applications (e.g., networking, troubleshooting, email, spreadsheets, word processing)
• OR 1 year experience in an information systems related field (e.g., computer science, management information systems)

Nice To Haves

• 6 months experience working with Walmart Logistics applications (e.g. Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), IBM CICS (Host))
• Both 1 year work experience maintaining and troubleshooting computer systems (e.g., networks, computer hardware and software) and 1 year experience with MS-office software (Outlook, Excel, Word) to communicate with customers and associates, track information and maintain records

Responsibilities

• Communicate with or to individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates).
• Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification, or disclosure.
• Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues.
• Provide support to internal and external customers by researching data on system and network-related issues.
• Respond to and resolve critical systems issues (e.g., system or hardware down) and respond and follow up on urgent customer requests.
• Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc., by researching and resolving system-related issues.
• Troubleshoot all system and user issues (hardware and software), report issues and status to manager, leader, or customer throughout the troubleshooting process.
• Install, monitor, maintain, and repair system hardware, software, and peripheral equipment following design or installation specifications.
• Perform daily administrative tasks including pass-down reports, billing, user access, coding, filing, etc.
• Maintain operation of system hardware and software through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues by following appropriate guidelines and procedures.
• Respond to critical systems issues and urgent customer requests in a timely manner.
• Inform management about security risks and system damage, modification, or disclosure.
• Inform management when tools and supplies required for systems operation/data processing are unavailable or broken.
• Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help to attract the best talent.
• Work as a team, build strong and trusting relationships, communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by helping, developing, and mentoring others; recognize others' contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance; model the Walmart values to support and foster our culture; hold oneself and others accountable; support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information, balance short- and long-term priorities, and consider how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Display curiosity and a desire to learn; take calculated risks and demonstrate courage and resilience.
• Drive continuous improvements, be open to and use new technologies and skills, and support others through change.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree