(USA) .com Systems Operator

Sam's West • Tampa, FL

5d • Onsite

About The Position

This position is responsible for maintaining the operation of system hardware and software through monitoring functionality, preventative maintenance, and identifying/resolving performance issues. The role involves supporting internal and external customers by researching and resolving system and network-related issues, responding to critical systems issues, and performing daily administrative tasks. The company emphasizes a culture of respect, integrity, customer service, and continuous improvement.

Requirements

• Associate's Degree in an information systems related field (e.g., computer science, management information systems) OR 6 months experience as a Walmart Logistics associate and 6 months experience using and maintaining computer applications (e.g., networking, troubleshooting, email, spreadsheets, word processing) OR 1 year experience in an information systems related field (e.g., computer science, management information systems).

Nice To Haves

• 6 months experience working with Walmart Logistics applications (e.g. Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), IBM CICS (Host)).
• Both 1 year work experience maintaining and troubleshooting computer systems (e.g., networks, computer hardware and software) and 1 year experience with MS-office software (Outlook, Excel, Word) to communicate with customers and associates, track information and maintain records.

Responsibilities

• Communicate with or to individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates).
• Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification, or disclosure.
• Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues.
• Provide support to internal and external customers by researching data on system and network-related issues.
• Respond to and resolve critical systems issues (e.g., system or hardware down), respond and follow up on urgent customer requests.
• Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc., by researching and resolving system-related issues.
• Troubleshoot all system and user issues (hardware and software), report issues and status to manager, leader, or customer throughout the troubleshooting process.
• Install, monitor, maintain, and repair system hardware, software, and peripheral equipment following design or installation specifications.
• Perform daily administrative tasks including pass down reports, billing, user access, coding, filing, etc.
• Maintains operation of system hardware and software through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues by following appropriate guidelines and procedures.
• Responds to critical systems issues and urgent customer requests in a timely manner.
• Tells management about security risks and system damage, modification, or disclosure.
• Tells management when tools and supplies required for systems operation/data processing are unavailable or broken.
• Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Helps, develops, and mentors others; recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the teams' ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• PPTO
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption expense reimbursement
• Surrogacy expense reimbursement
• Company paid education benefit program (Live Better U) for full-time and part-time associates, covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree