Systems Operations Senior Manager - Regulated Messaging Platforms
About The Position
Wells Fargo is seeking a Systems Operations Senior Manager to provide leadership for enterprise messaging platforms subject to financial services supervision, record retention, and audit requirements. This role is accountable for the operational integrity, regulatory compliance, resilience, and strategic evolution of regulated communication platforms supporting advisor, employee, and corporate populations. The role balances operational excellence, regulatory alignment, and technology modernization, ensuring platforms remain continuously audit‑ready while improving efficiency, scalability, resiliency, and cost through disciplined operations and intelligent automation.
Requirements
- 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of experience with operational ownership of high‑availability production systems, including incident response, disaster recovery, and risk management
- 3+ years of experience partnering with Risk, Compliance, Legal, or Audit functions to implement and operate regulatory or governance controls
- 3+ years of management or leadership experience
Nice To Haves
- Demonstrated ability to translate regulatory and policy requirements into standardized, repeatable operational processes
- Experience operating or supervising regulated messaging platforms, such as email, instant messaging, or collaboration tools
- Experience applying automation, analytics, or intelligent workflow solutions to supervised or high‑risk operational processes
- Demonstrated success leading platform modernization, migration, or consolidation initiatives in regulated environments
- Experience managing vendor solutions and third‑party relationships supporting regulated technology platforms
- Ability to influence across Technology, Risk, Compliance, and Business stakeholders at senior levels
Responsibilities
- Lead the day‑to‑day operations and regulatory readiness of enterprise messaging platforms subject to supervision, retention, and audit requirements.
- Ensure consistent execution of retention, legal hold, supervision, and evidentiary controls across regulated messaging channels.
- Partner with Risk, Compliance, Legal, and Records Management to implement and operate regulatory and governance controls.
- Serve as the senior operations lead during audits, examinations, regulatory events, and platform incidents.
- Drive operational efficiency through automation, analytics, and workflow optimization while maintaining regulatory confidence.
- Oversee system reliability, including incident response, recovery, monitoring, and lifecycle management for high‑impact platforms.
- Lead platform modernization, migrations, and change initiatives with strong change control and testing discipline.
- Manage and develop managers and senior technologists across operations, engineering, and production support.
- Establish operational standards, runbooks, escalation processes, and performance thresholds.
- Promote a culture of accountability, documentation rigor, and continuous improvement.
Benefits
- Wells Fargo is an equal opportunity employer.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
